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简悦同步助手运行后系统蓝屏报错 #6947

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JoeanAmier opened this issue Feb 23, 2025 · 4 comments
Closed

简悦同步助手运行后系统蓝屏报错 #6947

JoeanAmier opened this issue Feb 23, 2025 · 4 comments
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@JoeanAmier
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描述这个错误

在 Onedrive@世纪互联 下载 简悦 · 同步助手[email protected]

解压后运行，系统蓝屏报错。

系统是 Microsoft windows 11 loT 企业版 LTSC

蓝屏报错信息：


************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : true
   AllowNugetExeUpdate : true
   NonInteractiveNuget : true
   AllowNugetMSCredentialProviderInstall : true
   AllowParallelInitializationOfLocalRepositories : true
   EnableRedirectToChakraJsProvider : false

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.031 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 42

Microsoft (R) Windows Debugger Version 10.0.27725.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\You\Desktop\022325-19562-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 26100 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0xfffff804`eb200000 PsLoadedModuleList = 0xfffff804`ec0f4770
Debug session time: Sun Feb 23 16:06:52.031 2025 (UTC + 8:00)
System Uptime: 0 days 0:09:17.800
Loading Kernel Symbols
..

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

.............................................................
................................................................
................................................................
................................................
Loading User Symbols

Loading unloaded module list
.........
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff804`eb6b8460 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffffa88a`0b72a400=000000000000013a
9: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_HEAP_CORRUPTION (13a)
The kernel mode heap manager has detected corruption in a heap.
Arguments:
Arg1: 0000000000000011, Type of corruption detected
Arg2: ffffd708e4100140, Address of the heap that reported the corruption
Arg3: ffffd708edf9b0a0, Address at which the corruption was detected
Arg4: 0000000000000000

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for tcpip.sys
*** WARNING: Unable to verify timestamp for fse.sys
fffff804ec1c34b0: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
HeapDbgInitExtension Failed

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3000

    Key  : Analysis.Elapsed.mSec
    Value: 7575

    Key  : Analysis.IO.Other.Mb
    Value: 3

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 24

    Key  : Analysis.Init.CPU.mSec
    Value: 734

    Key  : Analysis.Init.Elapsed.mSec
    Value: 47068

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 90

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27725.1000

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x13a

    Key  : Bugcheck.Code.TargetModel
    Value: 0x13a

    Key  : Dump.Attributes.AsUlong
    Value: 21808

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0x13a_11_Afdl_NETIO!WfpProcessFlowDelete

    Key  : Failure.Hash
    Value: {a55b9159-4761-5ac4-90ee-4be2daaa6951}

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 7497cf94

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 1

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 0

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 0

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 38408431

    Key  : Hypervisor.Flags.ValueHex
    Value: 24a10ef

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 3f7


BUGCHECK_CODE:  13a

BUGCHECK_P1: 11

BUGCHECK_P2: ffffd708e4100140

BUGCHECK_P3: ffffd708edf9b0a0

BUGCHECK_P4: 0

FILE_IN_CAB:  022325-19562-01.dmp

DUMP_FILE_ATTRIBUTES: 0x21808
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffd708ed7803c0

POOL_ADDRESS: Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 ffffd708edf9b0a0 

FREED_POOL_TAG:  Afdl

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
ffffa88a`0b72a3f8 fffff804`eb7b2358     : 00000000`0000013a 00000000`00000011 ffffd708`e4100140 ffffd708`edf9b0a0 : nt!KeBugCheckEx
ffffa88a`0b72a400 fffff804`eb7b23b8     : 00000000`00000011 00000000`00000081 ffffd708`e4100140 00000000`00000000 : nt!RtlpHeapHandleError+0x40
ffffa88a`0b72a440 fffff804`eb485451     : ffffd708`edf9a000 ffffd708`e4100380 00000000`00000082 00000000`00000000 : nt!RtlpHpHeapHandleError+0x58
ffffa88a`0b72a470 fffff804`eb4852f5     : 00000000`00000000 ffffd708`e4100000 ffffd709`0a163140 ffffd709`0a163140 : nt!RtlpLogHeapFailure+0x45
ffffa88a`0b72a4a0 fffff804`eb407ce6     : ffffd709`00800020 fffff804`00000000 00000000`00000050 00000000`00000050 : nt!RtlpHpLfhContextFree+0x1bd
ffffa88a`0b72a510 fffff804`ebd360d1     : 00000000`00000020 00000000`00000020 00000000`00000082 00000000`077d66f0 : nt!RtlpHpFreeHeap+0xce
ffffa88a`0b72a550 fffff804`7ed43a36     : ffffd708`edf9b390 ffffd708`edf9b390 ffffd708`e4100000 00000000`00000014 : nt!ExFreePoolWithTag+0x411
ffffa88a`0b72a640 fffff804`7ed437af     : ffffd709`048ec010 ffffd709`0700ff00 fffff804`97e03b90 ffffd708`fab5d7d0 : NETIO!WfpProcessFlowDelete+0x236
ffffa88a`0b72a6a0 fffff804`7efc75a2     : ffffd709`048ec010 fffff804`7ee05a7b ffffd708`ea976724 06000000`00000200 : NETIO!KfdAleNotifyFlowDeletion+0x1f
ffffa88a`0b72a6d0 ffffd709`048ec010     : fffff804`7ee05a7b ffffd708`ea976724 06000000`00000200 00000000`00000000 : tcpip+0x975a2
ffffa88a`0b72a6d8 fffff804`7ee05a7b     : ffffd708`ea976724 06000000`00000200 00000000`00000000 fffff804`7f037121 : 0xffffd709`048ec010
ffffa88a`0b72a6e0 ffffd708`ea976724     : 06000000`00000200 00000000`00000000 fffff804`7f037121 ffffd709`048ec090 : fse+0x15a7b
ffffa88a`0b72a6e8 06000000`00000200     : 00000000`00000000 fffff804`7f037121 ffffd709`048ec090 ffffd709`040a8838 : 0xffffd708`ea976724
ffffa88a`0b72a6f0 00000000`00000000     : fffff804`7f037121 ffffd709`048ec090 ffffd709`040a8838 ffffd709`048ec010 : 0x06000000`00000200


SYMBOL_NAME:  NETIO!WfpProcessFlowDelete+236

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

IMAGE_VERSION:  10.0.26100.3194

STACK_COMMAND:  .process /r /p 0xffffd708e46a6040; .thread 0xffffd708ed7803c0 ; kb

BUCKET_ID_FUNC_OFFSET:  236

FAILURE_BUCKET_ID:  0x13a_11_Afdl_NETIO!WfpProcessFlowDelete

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {a55b9159-4761-5ac4-90ee-4be2daaa6951}

Followup:     MachineOwner
---------

复现步骤

运行简悦同步助手1.2.0

其他相关说明

No response

操作系统

Microsoft windows 11 loT 企业版 LTSC

浏览器

Edge

发生问题的网址
@Kenshin
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Kenshin commented Feb 23, 2025

😂

抱歉，这个问题比较麻烦，确实也有用户反馈过，但都是很久之前了（也就是说近期，比如 24 年应该没有人反馈过）

暂时确实无解。（主要是我不知道如何解决，因为我这边即无法复现，也仅属于个例）

我建议试试以下方案：

  1. 如果有条件的话，试试其它的 Windows 版本，不确定是否跟你提到的企业版有关

  2. 试试其它更低版本是否存在这个情况？

  3. 请不要使用自启动功能。

PS：是运行即蓝屏？还是使用了自启动后重启系统蓝屏（之前有用户反馈都是这个现象，目前还没有用户运行蓝屏的问题）

@Kenshin
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Kenshin commented Feb 23, 2025

关于蓝屏的相关 Issues 你可以参考下

#4806

#4308

#4095

#3729

#3346

当上面提到的情况主要发生在：

  1. 自启动
  2. 使用 AMD 显示器

且都是 2022 年出现，在此之前没有任何相关报告~

@JoeanAmier
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蓝屏了两次，第一次是下载后解压运行立即蓝屏，第二次是重启后运行几分钟后蓝屏，没有打开自启动。

设备是笔记本电脑，AMD R7-5800H，3060 显卡；上个月重装了系统，以前用的是 Windows 11 专业版，运行简悦同步助手没有试过蓝屏。

@Kenshin
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Kenshin commented Feb 23, 2025

果然又是 AMD 😂

以前用的是 Windows 11 专业版，运行简悦同步助手没有试过蓝屏。

🌚

PS：我暂时也没有好的办法，22 年那几个用户应该都是升级到新版本（ 1.2.0 ）算是自愈了。

PPS：很久不碰 Windows 了，话说企业版比普通版好在什么地方？

@Kenshin Kenshin closed this as completed Mar 3, 2025
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@Kenshin @JoeanAmier