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Update support url #6889

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Sep 4, 2023
Merged

Update support url #6889

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317fbad
Update support url
amontenegro Sep 4, 2023
b4eebb9
Merge branch 'main' into UpdateSupportUrl
leomendoza123 Sep 4, 2023
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2 changes: 1 addition & 1 deletion CONTRIBUTING.md
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Expand Up @@ -13,7 +13,7 @@ The ORCID Registry from its start has been imagined, defined, and developed by m

* **Bug reports should be made in the iDeas Forum or directly to the ORCID team**

Report the bug to our support team for investigation; once confirmed, we add it to the Bugs board to be addressed. You can report the bug by posting in the [iDeas Forum](https://support.orcid.org/hc/en-us/community/topics) or by submitting a ticket via [our webform](https://support.orcid.org/hc/en-us/requests/new).
Report the bug to our support team for investigation; once confirmed, we add it to the Bugs board to be addressed. You can report the bug by posting in the [iDeas Forum](https://support.orcid.org/hc/en-us/community/topics) or by submitting a ticket via [our webform](https://support.orcid.org/).

* **Registry translations should be made in Transifex**

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4 changes: 2 additions & 2 deletions orcid-api-web/tutorial/api_errors.md
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Expand Up @@ -24,7 +24,7 @@ This guide is to help diagnose any trouble you may be having with API calls. Bel



For additional help please contact https://support.orcid.org/hc/en-us/requests/new.
For additional help please contact https://support.orcid.org/.

## List of Error codes and solutions

Expand Down Expand Up @@ -56,7 +56,7 @@ This guide is to help diagnose any trouble you may be having with API calls. Bel
|500| Internal Server Error| Ensure that that your XML is valid and that any ORCID records you reference in the file are valid|--|
|500| Redirect URI mismatch. |Check that the redirect_uri in the request for the authorization code matches the redirect_uri used when exchanging the authorization code for an access token|--|
|500| Invalid authorization code |Check that the authorization code has not already been exchanged for an access token, authorization codes can only be used once|--|
|500| Invalid scope: /webhook |Your credentials are not authorized to create webhooks. Webhooks are available only to premium members, if you are a premium member contact https://support.orcid.org/hc/en-us/requests/new to correct this problem
|500| Invalid scope: /webhook |Your credentials are not authorized to create webhooks. Webhooks are available only to premium members, if you are a premium member contact https://support.orcid.org/ to correct this problem
|500| org.hibernate.exception.DataException: could not execute statement |Something that you are posting doesn't comply with field restrictions, check that fields don't exceed character limits, urls are properly formatted, etc.|--|
|***|url: (3) [globbing] bad range in column 32|Check that you have filled in all the relevant information, this error came from a missing ORCID|--|
|***|API 1.2 is disabled, please upgrade to the 2.0 API https://members.orcid.org/api/news/xsd-20-update</error-desc>|You are using API version 1 please use v3.0|--|
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2 changes: 1 addition & 1 deletion orcid-api-web/tutorial/institutional_signin.md
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Expand Up @@ -122,7 +122,7 @@ New display name:

If Institutional Connect is enabled, when a researcher first connects their institutional account to ORCID via Institutional sign in they will receive a notification asking that they grant the institution access to their ORCID record via the standard 3 step OAuth process. To enabled Institutional Connect an organization must have a working Institutional Sign in process and a working integration using 3 step OAuth.

To enable Institutional Connect you will need to send a request to [ORCID support](https://support.orcid.org/hc/en-us/requests/new). We suggest first testing Institutional Connect using the ORCID Sandbox, if institutional sign-in is working for your organization on the sandbox. In your request including the following information:
To enable Institutional Connect you will need to send a request to [ORCID support](https://support.orcid.org/). We suggest first testing Institutional Connect using the ORCID Sandbox, if institutional sign-in is working for your organization on the sandbox. In your request including the following information:

* Your ORCID Client ID
* Your identity provider entity ID (e.g. https://idp.example.org/idp/shibboleth)
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2 changes: 1 addition & 1 deletion orcid-core/src/main/resources/i18n/api_en.properties
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Expand Up @@ -183,7 +183,7 @@ apiError.9059.userMessage=Release candidates for V3.0 are now disabled, your req
apiError.9059.moreInfo=https://members.orcid.org/api/resources/troubleshooting
#
apiError.validation.message=Full validation error:
apiError.unknown.exception=If you think this is a bug, contact https://support.orcid.org/hc/en-us/requests/new with your call and this error message.
apiError.unknown.exception=If you think this is a bug, contact https://support.orcid.org/ with your call and this error message.
apiError.client_not_authenticated.exception=The client is not authenticated.
apiError.unsupported_client_type.exception=Unsupported grant type: {0}
apiError.client_authentication_notfound.exception=No client authentication found.
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8 changes: 4 additions & 4 deletions orcid-core/src/main/resources/i18n/email2faDisabled_ar.properties
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email.2fa_disabled.subject=[ORCID] تم تعطيل المصادقة الثنائية على حسابك
email.2fa_disabled.two_factor_auth_disabled=لقد تم تعطيل المصادقة الثنائية في سجل ORCID الخاص بك. يعني هذا أننا لن نطلب رمز المصادقة الخاص بك بعد الآن عند تسجيل الدخول إلى ORCID. إذا قمت بإيقاف تشغيل المصادقة الثنائية، فلا داعي لاتخاذ أي إجراء آخر.
email.2fa_disabled.if_you_received.html=إذا تلقيت هذا البريد الإلكتروني ولكنك لم تقم بتعطيل المصادقة الثنائية، فقد يكون حسابك قد تعرض للاختراق. يرجى <a href="https://support.orcid.org/hc/en-us/requests/new"> الاتصال بنا </a> على الفور.
email.2fa_disabled.if_you_received.html=إذا تلقيت هذا البريد الإلكتروني ولكنك لم تقم بتعطيل المصادقة الثنائية، فقد يكون حسابك قد تعرض للاختراق. يرجى <a href="https://support.orcid.org/"> الاتصال بنا </a> على الفور.
email.2fa_disabled.no_reply=يرجى ملاحظة أن عنوان البريد الإلكتروني هذا لا يستقبل أي ردود. تنتقل الردود على هذه الرسالة إلى صندوق بريد غير مُراقب.
email.2fa_disabled.more_info.html=إذا كانت لديك أي أسئلة أخرى أو كنت بحاجة إلى المساعدة ، يرجى زيارة <a href="https://support.orcid.org/hc/en-us/articles/360006971673"> قاعدة المعارف </a> الخاصة بنا أو <a href="https://support.orcid.org/hc/en-us/requests/new"> الاتصال بنا </a>.
email.2fa_disabled.if_you_received=إذا تلقيت هذا البريد الإلكتروني ولكنك لم تقم بتعطيل المصادقة الثنائية، فقد يكون حسابك قد تعرض للاختراق. يرجى الاتصال على الفور بالدعم على https://support.orcid.org/hc/en-us/requests/new.
email.2fa_disabled.more_info=إذا كانت لديك أي أسئلة أخرى أو كنت بحاجة إلى المساعدة، يرجى زيارة قاعدة المعارف الخاصة بنا على https://support.orcid.org/hc/en-us/articles/360006971673 أو الاتصال بالدعم على https://support.orcid.org/hc/en-us/requests/new.
email.2fa_disabled.more_info.html=إذا كانت لديك أي أسئلة أخرى أو كنت بحاجة إلى المساعدة ، يرجى زيارة <a href="https://support.orcid.org/hc/en-us/articles/360006971673"> قاعدة المعارف </a> الخاصة بنا أو <a href="https://support.orcid.org/"> الاتصال بنا </a>.
email.2fa_disabled.if_you_received=إذا تلقيت هذا البريد الإلكتروني ولكنك لم تقم بتعطيل المصادقة الثنائية، فقد يكون حسابك قد تعرض للاختراق. يرجى الاتصال على الفور بالدعم على https://support.orcid.org/.
email.2fa_disabled.more_info=إذا كانت لديك أي أسئلة أخرى أو كنت بحاجة إلى المساعدة، يرجى زيارة قاعدة المعارف الخاصة بنا على https://support.orcid.org/hc/en-us/articles/360006971673 أو الاتصال بالدعم على https://support.orcid.org/.

email.2fa_disabled.two_factor_disabled=تم تعطيل المصادقة الثنائية في سجلك على ORCID. هذا يعني أننا لن نطلب بعد الآن رمز المصادقة الخاص بك عند تسجيل الدخول إلى ORCID.
8 changes: 4 additions & 4 deletions orcid-core/src/main/resources/i18n/email2faDisabled_ca.properties
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Expand Up @@ -7,9 +7,9 @@

email.2fa_disabled.subject=[ORCID] Two-factor authentication disabled on your account
email.2fa_disabled.two_factor_auth_disabled=Two-factor authentication has been disabled on your ORCID record. This means we will no longer ask for your authentication code when you sign into ORCID. If you turned off two-factor authentication, no further action is needed.
email.2fa_disabled.if_you_received.html=If you received this email but did not disable two-factor authentication, your account may have been compromised. Please <a href="https://support.orcid.org/hc/en-us/requests/new">contact us</a> immediately.
email.2fa_disabled.if_you_received.html=If you received this email but did not disable two-factor authentication, your account may have been compromised. Please <a href="https://support.orcid.org/">contact us</a> immediately.
email.2fa_disabled.no_reply=Please note this is a no-reply email address. Replies to this message go to an unmonitored mailbox.
email.2fa_disabled.more_info.html=If you have any other questions or need help, please visit our <a href="https://support.orcid.org/hc/en-us/articles/360006971673"> Knowledge Base</a> or <a href="https://support.orcid.org/hc/en-us/requests/new">contact us</a>.
email.2fa_disabled.if_you_received=If you received this email but did not disable two-factor authentication, your account may have been compromised. Please contact support at https://support.orcid.org/hc/en-us/requests/new immediately.
email.2fa_disabled.more_info=If you have any other questions or need help, please visit our Knowledge Base at https://support.orcid.org/hc/en-us/articles/360006971673 or contact support at https://support.orcid.org/hc/en-us/requests/new.
email.2fa_disabled.more_info.html=If you have any other questions or need help, please visit our <a href="https://support.orcid.org/hc/en-us/articles/360006971673"> Knowledge Base</a> or <a href="https://support.orcid.org/">contact us</a>.
email.2fa_disabled.if_you_received=If you received this email but did not disable two-factor authentication, your account may have been compromised. Please contact support at https://support.orcid.org/ immediately.
email.2fa_disabled.more_info=If you have any other questions or need help, please visit our Knowledge Base at https://support.orcid.org/hc/en-us/articles/360006971673 or contact support at https://support.orcid.org/.

8 changes: 4 additions & 4 deletions orcid-core/src/main/resources/i18n/email2faDisabled_cs.properties
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email.2fa_disabled.subject=[ORCID] Dvoufaktorové ověřování je na vašem účtu neaktivní
email.2fa_disabled.two_factor_auth_disabled=Dvoufázové ověření bylo ve vašem záznamu ORCID zakázáno. To znamená, že při přihlašování k ORCID již nebudeme požadovat ověřovací kód. Pokud jste to byli vy, kdo vypnul dvoufázové ověřování, není nutná žádná další akce.
email.2fa_disabled.if_you_received.html=Pokud jste obdrželi tento e-mail, ale nezakázali jste dvoufázové ověření, mohlo dojít k prolomení vašeho účtu. <a href="https://support.orcid.org/hc/en-us/requests/new"> Kontaktujte nás</a> prosím neodkladně.
email.2fa_disabled.if_you_received.html=Pokud jste obdrželi tento e-mail, ale nezakázali jste dvoufázové ověření, mohlo dojít k prolomení vašeho účtu. <a href="https://support.orcid.org/"> Kontaktujte nás</a> prosím neodkladně.
email.2fa_disabled.no_reply=Berte prosím na vědomí, že na tuto adresu nelze odpovědět. Odpovědi na tuto zprávu budou doručeny do nesledované schránky.
email.2fa_disabled.more_info.html=Pokud máte jakékoli další otázky nebo potřebujete pomoc, navštivte naši <a href="https://support.orcid.org/hc/en-us/articles/360006971673">Znalostní bázi</a> nebo <a href="https://support.orcid.org/hc/en-us/requests/new">nás kontaktujte</a>.
email.2fa_disabled.if_you_received=Pokud jste obdrželi tento e-mail, ale nezakázali jste dvoufázové ověření, mohlo dojít k prolomení vašeho účtu. Kontaktujte prosím neodkladně podporu na https://support.orcid.org/hc/en-us/requests/new.
email.2fa_disabled.more_info=Pokud máte jakékoli další otázky nebo potřebujete pomoc, navštivte naši Znalostní bázi na adrese https://support.orcid.org/hc/en-us/articles/360006971673 nebo nás kontaktujte na adrese https://support.orcid.org/hc/en-us/requests/new.
email.2fa_disabled.more_info.html=Pokud máte jakékoli další otázky nebo potřebujete pomoc, navštivte naši <a href="https://support.orcid.org/hc/en-us/articles/360006971673">Znalostní bázi</a> nebo <a href="https://support.orcid.org/">nás kontaktujte</a>.
email.2fa_disabled.if_you_received=Pokud jste obdrželi tento e-mail, ale nezakázali jste dvoufázové ověření, mohlo dojít k prolomení vašeho účtu. Kontaktujte prosím neodkladně podporu na https://support.orcid.org/.
email.2fa_disabled.more_info=Pokud máte jakékoli další otázky nebo potřebujete pomoc, navštivte naši Znalostní bázi na adrese https://support.orcid.org/hc/en-us/articles/360006971673 nebo nás kontaktujte na adrese https://support.orcid.org/.

email.2fa_disabled.two_factor_disabled=Dvojité ověření pro váš účet ORCID bylo deaktivováno. To znamená, že při přihlašování k ORCID již nebudeme požadovat ověřovací kód.
8 changes: 4 additions & 4 deletions orcid-core/src/main/resources/i18n/email2faDisabled_de.properties
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email.2fa_disabled.subject=[ORCID] Die Zwei-Faktor-Authentifizierung ist für Ihr Konto deaktiviert
email.2fa_disabled.two_factor_auth_disabled=Die Zwei-Faktor-Authentifizierung wurde für Ihren ORCID-Eintrag deaktiviert. Das bedeutet, dass wir Sie bei der Anmeldung bei ORCID nicht mehr nach Ihrem Authentifizierungscode fragen werden. Wenn Sie die Zwei-Faktor-Authentifizierung deaktiviert haben, ist keine weitere Aktion erforderlich.
email.2fa_disabled.if_you_received.html=Wenn Sie diese E-Mail erhalten haben, aber die Zwei-Faktor-Authentifizierung nicht deaktiviert haben, wurde Ihr Konto möglicherweise kompromittiert. Bitte <a href="https://support.orcid.org/hc/en-us/requests/new">kontaktieren Sie uns</a> umgehend.
email.2fa_disabled.if_you_received.html=Wenn Sie diese E-Mail erhalten haben, aber die Zwei-Faktor-Authentifizierung nicht deaktiviert haben, wurde Ihr Konto möglicherweise kompromittiert. Bitte <a href="https://support.orcid.org/">kontaktieren Sie uns</a> umgehend.
email.2fa_disabled.no_reply=Bitte beachten Sie, dass dies eine No-Reply-E-Mail-Adresse ist. Antworten auf diese Nachricht gehen an ein nicht überwachtes Postfach.
email.2fa_disabled.more_info.html=Wenn Sie weitere Fragen haben oder Hilfe benötigen, besuchen Sie bitte unsere <a href="https://support.orcid.org/hc/en-us/articles/360006971673">Wissensdatenbank</a> oder <a href="https://support.orcid.org/hc/en-us/requests/new">kontaktieren Sie uns</a>.
email.2fa_disabled.if_you_received=Wenn Sie diese E-Mail erhalten haben, aber die Zwei-Faktor-Authentifizierung nicht deaktiviert haben, wurde Ihr Konto möglicherweise kompromittiert. Bitte wenden Sie sich umgehend an den Support unter https://support.orcid.org/hc/en-us/requests/new.
email.2fa_disabled.more_info=Wenn Sie weitere Fragen haben oder Hilfe benötigen, besuchen Sie bitte unsere Wissensdatenbank unter https://support.orcid.org/hc/en-us/articles/360006971673 oder kontaktieren Sie den Support unter https://support.orcid.org/hc/en-us/requests/new.
email.2fa_disabled.more_info.html=Wenn Sie weitere Fragen haben oder Hilfe benötigen, besuchen Sie bitte unsere <a href="https://support.orcid.org/hc/en-us/articles/360006971673">Wissensdatenbank</a> oder <a href="https://support.orcid.org/">kontaktieren Sie uns</a>.
email.2fa_disabled.if_you_received=Wenn Sie diese E-Mail erhalten haben, aber die Zwei-Faktor-Authentifizierung nicht deaktiviert haben, wurde Ihr Konto möglicherweise kompromittiert. Bitte wenden Sie sich umgehend an den Support unter https://support.orcid.org/.
email.2fa_disabled.more_info=Wenn Sie weitere Fragen haben oder Hilfe benötigen, besuchen Sie bitte unsere Wissensdatenbank unter https://support.orcid.org/hc/en-us/articles/360006971673 oder kontaktieren Sie den Support unter https://support.orcid.org/.

email.2fa_disabled.two_factor_disabled=Die Zwei-Faktor-Authentifizierung wurde für Ihren ORCID-Eintrag deaktiviert. Das bedeutet, dass wir Sie nicht mehr nach Ihrem Authentifizierungs-Code fragen werden, wenn Sie sich bei ORCID anmelden.
8 changes: 4 additions & 4 deletions orcid-core/src/main/resources/i18n/email2faDisabled_en.properties
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email.2fa_disabled.subject=[ORCID] Two-factor authentication disabled on your account
email.2fa_disabled.two_factor_auth_disabled=Two-factor authentication has been disabled on your ORCID record. This means we will no longer ask for your authentication code when you sign into ORCID. If you turned off two-factor authentication, no further action is needed.
email.2fa_disabled.if_you_received.html=If you received this email but did not disable two-factor authentication, your account may have been compromised. Please <a href="https://support.orcid.org/hc/en-us/requests/new">contact us</a> immediately.
email.2fa_disabled.if_you_received.html=If you received this email but did not disable two-factor authentication, your account may have been compromised. Please <a href="https://support.orcid.org/">contact us</a> immediately.
email.2fa_disabled.no_reply=Please note this is a no-reply email address. Replies to this message go to an unmonitored mailbox.
email.2fa_disabled.more_info.html=If you have any other questions or need help, please visit our <a href="https://support.orcid.org/hc/en-us/articles/360006971673"> Knowledge Base</a> or <a href="https://support.orcid.org/hc/en-us/requests/new">contact us</a>.
email.2fa_disabled.if_you_received=If you received this email but did not disable two-factor authentication, your account may have been compromised. Please contact support at https://support.orcid.org/hc/en-us/requests/new immediately.
email.2fa_disabled.more_info=If you have any other questions or need help, please visit our Knowledge Base at https://support.orcid.org/hc/en-us/articles/360006971673 or contact support at https://support.orcid.org/hc/en-us/requests/new.
email.2fa_disabled.more_info.html=If you have any other questions or need help, please visit our <a href="https://support.orcid.org/hc/en-us/articles/360006971673"> Knowledge Base</a> or <a href="https://support.orcid.org/">contact us</a>.
email.2fa_disabled.if_you_received=If you received this email but did not disable two-factor authentication, your account may have been compromised. Please contact support at https://support.orcid.org/ immediately.
email.2fa_disabled.more_info=If you have any other questions or need help, please visit our Knowledge Base at https://support.orcid.org/hc/en-us/articles/360006971673 or contact support at https://support.orcid.org/.

email.2fa_disabled.two_factor_disabled=Two-factor authentication has been disabled on your ORCID record. This means we will no longer ask for your authentication code when you sign into ORCID.
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