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Currently, if payment fails we lock the org immediately.
I suggest:
If payment fails, send Card rejected notification and give 30 days for completing the payment.
Show persistent UI warning everywhere in the app.
If it is the first payment that fails (subscription is incomplete), do not lock the org at all, downgrade org back to the team tier, send a notification.
After 30 days lock the org, cancel the subscription to stop generating new invoices
We can use lock org mechanism from teams limit for that.
Is 30 days too long?
If they decide to resume their subscription later, should we charge them for 30 days additionally?
The text was updated successfully, but these errors were encountered:
Currently, if payment fails we lock the org immediately.
I suggest:
Card rejected
notification and give30 days
for completing the payment.incomplete
), do not lock the org at all, downgrade org back to theteam tier
, send a notification.We can use lock org mechanism from teams limit for that.
The text was updated successfully, but these errors were encountered: