[discussion] - Feedback from UNHCR

[amyngai]

from @PeaceGeeks (renee)

• A big issue that came up was being able to determine eligibility for a particular services based on things like age, gender, if you have kids, marital status, etc. We thought that one of ways - and perhaps the main way - of searching would be first based on eligibility profile if we could easily get that info from services providers
• Users wants to be able to rank their experience of services and be able to submit comments/ complaints. They also wanted to be able to search and view orgs / rankings based on reviews from other refugees.
• It struck me that a big issue that UNHCR faces is managing expectations. They collect complaints and have no intention of responding one-on-one to complaints, but they do want to be able to aggregate this info. Part of the problems is that refugees dont' know that UNHCR has no intention of replying. Another part of the issue is that this feedback is all collected manually by paper. If this stuff was increasingly collected online, and especially if it was possible to visualize the aggregate of it, it would help to 1) alleviate UNHCR work; 2) clarify/ manage expectations; 3) make it easier for refugees to submit feedback; 4) enable refugees to visualize their complaints in the context of other feedback.

[amyngai]

eligibility profile

Very interesting. Seems like a better filter might be needed similar to referral required.
A few questions on eligibility however. Does the database tell us anything about eligibility? I notice a few things like limits on nationality, intake criteria. We can probably work with that.

ranking their experience.

reviews and rankings will requite another database/backend on our end unless something has been built already??

managing expectations.

hmm. Where do they do this currently? This is an interesting problem. Perhaps we can have conversation on all the UNHCR projects/sites in addition to the Services Advisor. We might be able to condense and better organize a few things. I personally could not find the Services Advisor on the UNHCR site one day when i was wanting to show a friend :P.