Explain why issue is closed when not using an issue template (#18420)

.github/issue-close-app.yml

@@ -1,14 +1,25 @@
 # Config for Close Issue app: https://probot.github.io/apps/close-issue/
 
 # Comment that will be sent if an issue is judged to be closed
-comment: "This issue was closed because it does not use any of our issue templates. Please make sure to use one of the suggested templates."
+comment: |
+  This issue was closed because it does not use our bug report issue template.
+
+  Please make sure to use it and fill it as much as you can so we can provide better and faster support.
+
+  The following sections **must not** be removed, or else the BOT will close it immediately again:
+
+    * Steps to reproduce
+    * Expected behavior
+    * Actual behavior
+    * Server Setup Information
 issueConfigs:
 # There can be several configs for different kind of issues.
 - content:
 # Bug report
   - "Steps to reproduce"
   - "Expected behavior"
   - "Actual behavior"
+  - "Server Setup Information"
   - "Version of Rocket.Chat Server"
 - content:
 # Release issue