[FIX] Bot Agents not being able to get Omnichannel Inquiries #17404
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sampaiodiego
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Apr 24, 2020
Improve the return statement.
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ggazzo
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…/new-threads * 'develop' of github.com:RocketChat/Rocket.Chat: [FIX] Bot Agents not being able to get Omnichannel Inquiries (#17404) [FIX] Allowing blocking a user on channels (#17406) Fix moving-to-a-single-codebase link in README (#17297) Regression: Fix mem usage with more than one argument (#17391)
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…to adm/custom_status * 'admin-refactor' of github.com:RocketChat/Rocket.Chat: [IMPROVE] Redesign Administration > Invites (#17390) Bump version to 3.1.2 [FIX] LDAP error when trying to add room with spaces in the name (#17453) Regression: Add missing cacheKey to mem (#17430) [FIX] Empty Incoming webhook script field (#17422) [FIX] LDAP Sync error (#17417) [FIX] Bot Agents not being able to get Omnichannel Inquiries (#17404) [FIX] Allowing blocking a user on channels (#17406) Regression: Fix mem usage with more than one argument (#17391) [FIX] Web Client memory leak caused by the Emoji library (#17320) [FIX] Omnichannel room info panel opening whenever a message is sent (#17348) [FIX] New user added by admin doesn't receive random password email (#17249) [FIX] LDAP error when trying to add room with spaces in the name (#17453) Complement Guest role restrictions for Enterprise (#17393) Regression: Add missing cacheKey to mem (#17430) Remove `@typescript-eslint/explicit-function-return-type` rule (#17428) [FIX] Empty Incoming webhook script field (#17422) [FIX] LDAP Sync error (#17417) [FIX] Bot Agents not being able to get Omnichannel Inquiries (#17404)
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* 'develop' of github.com:RocketChat/Rocket.Chat: (30 commits) [IMPROVE] [Apps-Engine] App user as the default notifier (#17050) [NEW] [Apps-Engine] New Livechat event handlers (#17033) [FIX] Change email verification label (#17450) Priority system messages were always created (#17479) Bump version to 3.3.0-develop Bump version to 3.2.0 Bump version to 3.1.2 [FIX] LDAP error when trying to add room with spaces in the name (#17453) Regression: Add missing cacheKey to mem (#17430) [FIX] Empty Incoming webhook script field (#17422) [FIX] LDAP Sync error (#17417) [FIX] Bot Agents not being able to get Omnichannel Inquiries (#17404) [FIX] Allowing blocking a user on channels (#17406) Regression: Fix mem usage with more than one argument (#17391) [FIX] Web Client memory leak caused by the Emoji library (#17320) [FIX] Omnichannel room info panel opening whenever a message is sent (#17348) [FIX] New user added by admin doesn't receive random password email (#17249) Bump version to 3.2.0-rc.2 [FIX] LDAP error when trying to add room with spaces in the name (#17453) Complement Guest role restrictions for Enterprise (#17393) ...
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CLOSES #17405.
Since
3.1version we only allow online agents/users to get Omnichannel Inquiries.Unfortunately, external systems are now facing an issue because they have bot agents that get the Omnichannel Inquiries through the REST API endpoint ->
livechat/inquiries.take.As the current implementation doesn't check the
botrole, the external user just can't get the inquiry because thebotrole isn't being checked as we do in another similar process.