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#1038 source freshdesk: edit another expected record
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{"stream": "ticket_fields", "data": {"id": 67000439414, "name": "company", "label": "Company", "description": "Ticket Company", "position": 11, "required_for_closure": false, "required_for_agents": true, "type": "default_company", "default": true, "customers_can_edit": true, "customers_can_filter": false, "label_for_customers": "Company", "required_for_customers": true, "displayed_to_customers": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z"}, "emitted_at": 1668611573881} | ||
{"stream": "tickets", "data": {"cc_emails": null, "fwd_emails": null, "reply_cc_emails": null, "ticket_cc_emails": null, "fr_escalated": true, "spam": false, "email_config_id": null, "group_id": 67000259997, "priority": 2, "requester_id": 67038833126, "responder_id": null, "source": 1, "company_id": null, "status": 2, "subject": "Payment failed", "association_type": null, "support_email": null, "to_emails": null, "product_id": null, "id": 18, "type": "Question", "due_by": "2022-05-26T21:25:35Z", "fr_due_by": "2022-05-26T05:25:35Z", "is_escalated": true, "custom_fields": {}, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2022-05-26T21:26:52Z", "associated_tickets_count": null, "tags": [], "description": "I was trying to make a payment on your site and got a \"Your payment failed\" error. However, my card was charged. Can you let me know if the order is processed or what I need to do? Please see the attached screenshot.<br><br> Thanks,<br> Matt", "description_text": "I was trying to make a payment on your site and got a \"Your payment failed\" error. However, my card was charged. Can you let me know if the order is processed or what I need to do? Please see the attached screenshot.\n\nThanks,\nMatt", "requester": {"id": 67038833126, "name": "Matt Rogers", "email": "[email protected]", "mobile": null, "phone": "+61 1800 861 302"}, "stats": {"agent_responded_at": null, "requester_responded_at": null, "first_responded_at": null, "status_updated_at": "2020-10-22T02:37:13Z", "reopened_at": null, "resolved_at": null, "closed_at": null, "pending_since": null}, "nr_due_by": null, "nr_escalated": false}, "emitted_at": 1668611573901} | ||
{"stream": "tickets", "data": {"cc_emails": null, "fwd_emails": null, "reply_cc_emails": null, "ticket_cc_emails": null, "fr_escalated": true, "spam": false, "email_config_id": null, "group_id": 67000259997, "priority": 1, "requester_id": 67038833129, "responder_id": null, "source": 1, "company_id": null, "status": 2, "subject": "Received a broken TV", "association_type": null, "support_email": null, "to_emails": null, "product_id": null, "id": 19, "type": "Question", "due_by": "2022-05-28T21:25:35Z", "fr_due_by": "2022-05-26T21:25:35Z", "is_escalated": true, "custom_fields": {}, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2022-05-28T21:26:13Z", "associated_tickets_count": null, "tags": [], "description": "Hi,<br><br> The television I ordered from your site was delivered with a cracked screen. I need some help with a refund or a replacement.<br><br> Here is the order number <b>FD07062010 </b><br><br> Thanks,<br> Sarah", "description_text": "Hi,\n\nThe television I ordered from your site was delivered with a cracked screen. I need some help with a refund or a replacement.\n\nHere is the order number FD07062010\n\nThanks,\nSarah", "requester": {"id": 67038833129, "name": "Sarah James", "email": "[email protected]", "mobile": null, "phone": "+1 (855) 747 676"}, "stats": {"agent_responded_at": null, "requester_responded_at": null, "first_responded_at": null, "status_updated_at": "2020-10-22T02:37:13Z", "reopened_at": null, "resolved_at": null, "closed_at": null, "pending_since": null}, "nr_due_by": null, "nr_escalated": false}, "emitted_at": 1668611573902} | ||
{"stream": "surveys", "data": {"id": 67000039187, "title": "Default Survey", "active": true, "created_at": "2020-10-22T02:37:14Z", "updated_at": "2021-02-12T19:21:14Z", "questions": [{"id": "default_question", "label": "How would you rate your overall satisfaction for the resolution provided by the agent?", "accepted_ratings": [103, 100, -103], "default": true}]}, "emitted_at": 1668611577905} | ||
{"stream": "surveys", "data": {"id": 67000039187, "title": "Default Survey", "active": false, "created_at": "2020-10-22T02:37:14Z", "updated_at": "2022-11-16T16:24:54Z", "questions": [{"id": "default_question", "label": "How would you rate your overall satisfaction for the resolution provided by the agent?", "accepted_ratings": [103, 100, -103], "default": true}]}, "emitted_at": 1668611577905} |