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[Android] Rewards settings brave://rewards page blank (v1.39.x and higher) #23951

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Miyayes opened this issue Jul 8, 2022 · 8 comments
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bug feature/rewards intermittent-issue OS/Android Fixes related to Android browser functionality priority/P2 A bad problem. We might uplift this to the next planned release. regression

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@Miyayes
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Miyayes commented Jul 8, 2022

Description

https://community.brave.com/t/blank-page-in-brave-rewards/406301/3

This was fixed in the past here: #21649 But it looks like the issue may be back.

@Miyayes Miyayes added bug feature/rewards OS/Android Fixes related to Android browser functionality labels Jul 8, 2022
@Miyayes
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Miyayes commented Jul 13, 2022

Looks like it is repro'ing in 1.40.x+ as well, per reports above. @Saoiray does restarting the app help, or does it persist?

@Miyayes Miyayes added the priority/P3 The next thing for us to work on. It'll ride the trains. label Jul 13, 2022
@Miyayes Miyayes changed the title [Android] Rewards settings brave://rewards page blank (v1.39.x) [Android] Rewards settings brave://rewards page blank (v1.39.x and higher) Jul 13, 2022
@Saoiray
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Saoiray commented Jul 15, 2022

@Miyayes sorry for small delay. They said it persists even after restarting phone, force closing Brave, clearing cache, etc. Their devices pass SafetyNet.

One is/was using Android 6 on a Android vivo Y55s
Other is using Android 9 on Samsung galaxy S8+

There are others I should grab data from. Such as https://community.brave.com/t/cannot-reconnect-to-gemini-on-nightly-and-beta/414348 who said been having the issue since May.

There was one Mattches was helping, so I don't know status, but Android 11 with issues. https://community.brave.com/t/blank-page-in-brave-rewards/406301?u=saoiray (though they claimed leaving Brave anyway, so not sure if they'd respond)

@Miyayes Miyayes added priority/P2 A bad problem. We might uplift this to the next planned release. and removed priority/P3 The next thing for us to work on. It'll ride the trains. labels Jul 21, 2022
@Miyayes
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Miyayes commented Aug 2, 2022

Related to: #16619

@Miyayes
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Miyayes commented Aug 18, 2022

Hopefully will be resolved with #24570, or at least more scrutable. cc: @zenparsing

@Areckleh
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+1 Community
https://community.brave.com/t/error-configuracion-brave-rewards/425607/10
Issue persist on Brave 1.42.97
Issue does not persist on Nightly or Beta

@Miyayes
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Miyayes commented Aug 24, 2022

#24570 coming soon, which will expose error logs/console in brave://rewards settings page when React fails to load and page is blank.

@Miyayes
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Miyayes commented Dec 16, 2022

Haven't heard this in awhile. Will close as stale and open a new issue if we get reports of this again.

@Miyayes Miyayes closed this as not planned Won't fix, can't repro, duplicate, stale Dec 16, 2022
@Miyayes Miyayes closed this as completed Dec 16, 2022
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bug feature/rewards intermittent-issue OS/Android Fixes related to Android browser functionality priority/P2 A bad problem. We might uplift this to the next planned release. regression
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