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Unable to click on anything, appears to happen randomly. #9242

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bensicuch opened this issue Jun 3, 2017 · 18 comments
Closed

Unable to click on anything, appears to happen randomly. #9242

bensicuch opened this issue Jun 3, 2017 · 18 comments
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bug needs-info Another team member needs information from the PR/issue opener. stale

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@bensicuch
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  • Did you search for similar issues before submitting this one?
    Yes

  • Describe the issue you encountered:
    I have no idea what causes it, but randomly the browser won't let me click on anything. It doesn't freeze, as any video playing still plays normally, however when I try to click on a tab it won't do anything. It shows the preview, but I can't click on it, nor any other UI element for that matter. I have to go to my taskbar and close it from there.

  • Platform (Win7, 8, 10? macOS? Linux distro?):
    Windows 7

  • Brave Version (revision SHA):
    0.15.314

  • Is this an issue in the currently released version?
    Yes

  • Can this issue be consistently reproduced?
    No.
@luixxiul
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luixxiul commented Jun 4, 2017

would you please provide us steps to reproduce the issue consistently, if you have ones? thanks!

@luixxiul luixxiul added the needs-info Another team member needs information from the PR/issue opener. label Jun 4, 2017
@GrayEye
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GrayEye commented Jun 6, 2017

I am having this same exact issue.

Did you search for similar issues before submitting this one?
Yes

Describe the issue you encountered:
The browser becomes completely unresponsive to mouse and keyboard input. I am unable to close the browser by anything short of ending the task from task manager. However, video and music streaming continues unaffected.

Platform (Win7, 8, 10? macOS? Linux distro?):
Windows 10 x64
Brave Version (revision SHA):
Latest circa June 6th 2016

Is this an issue in the currently released version?
Yes

Can this issue be consistently reproduced?
Yes

I have run into the issue while streaming music from soundcloud with notifications turned on. It seems like it will tend to freeze once a new song has started and a notification pops up. It only freezes when a new notification is pushed to me it seems. It does not happen every time a new notification is pushed, but it only seems to happen when one is pushed.

@bsclifton
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@GrayEye @bensicuch could you all please try adding --disable-gpu to your shortcut when launching Brave, per the documentation at https://github.com/brave/browser-laptop/wiki/Troubleshooting#window-is-solid-black-or-solid-white-looks-like-a-blank-page?

I'm curious if this is a driver issue or something similar. Please let us know 😄

@GrayEye
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GrayEye commented Jun 11, 2017 via email

@RenataBoodram
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RenataBoodram commented Jul 2, 2017 •
edited
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  • Did you search for similar issues before submitting this one?
    Yes, hence why I am responding to this.

  • Describe the issue you encountered:

    • The entire browser becomes almost completely unresponsive.
    • The only clickable elements are the URL bar and the Brave logo to view (but not edit) Site shield settings.
    • I can type in the URL bar but I cannot use it to navigate to other websites.
    • No tab is "highlighted" to indicate I am viewing it.
    • I can only end the browser session by going to Windows Task Manager
    • I have a 160p Twitch stream running in the background and I'm watching a HD YouTube video when the freezing occurred.
    • Memory usage at the time of the crash was 323.2 MB for Brave, listed under "Apps".

  • Platform (Win7, 8, 10? macOS? Linux distro?):
    Windows 10

  • Brave Version (revision SHA):
    0.17.13

  • Is this an issue in the currently released version?
    Yes

  • Can this issue be consistently reproduced?
    No.

@kjozwiak
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@benmosher, @GrayEye, @RenataBoodram does #10436 look like the issue you were experiencing where the entire Brave UI becomes unresponsive?

@GrayEye
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GrayEye commented Aug 12, 2017 via email

@RenataBoodram
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@kjozwiak no, this doesn't sound like the same issue. My Brave browser was not a fresh install or update and ended up bricking after some usage. Based on my earlier comment:

I have a 160p Twitch stream running in the background and I'm watching a HD YouTube video

and @GrayEye above comment, it seems like it could be related to streaming? It took some time before I could actually see the entire browser freeze. I did not wait to see if it would unfreeze.

I did still try to reproduce that issue on my browser that was just updated to 0.18.22 (not a fresh install). I only saw the "about:preferences" tab stop working. I could no longer view it or see a tab close button for it but everything else worked fine:

ezgif-1-a36e8bf819

@kenorb
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kenorb commented Nov 21, 2017 •
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Same here. It happens very often on GitHub for me. E.g. I do search for some issue then I can't click anything on the page. Cloning the tab works for another clicks, then freeze again. E.g. when I requested GitHub 2FA, couldn't type in the code into input box as the page gets frozen, despite other tabs are working, like some kind of invisible obstacle is in the front, so the mouse icon doesn't changing into clickable one. Cloning that tabs continue to work.

Brave: 0.19.95 
rev: cc0ebadfd8950d1b5f454cb39c0c3a64028cc935 
Muon: 4.5.16 
libchromiumcontent: 62.0.3202.94 
V8: 6.2.414.42 
Node.js: 7.9.0 
Update Channel: Release 
OS Platform: macOS 
OS Release: 16.0.0 
OS Architecture: x64

Here are few pics of such tabs:

img_2957
img_2956

@luixxiul luixxiul added the bug label Nov 21, 2017
@kjozwiak
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@kenorb, when you run into the above issue, do you happen to see errors in the browser console?

@bsclifton bsclifton added this to the Triage Backlog milestone Nov 27, 2017
@jonathansampson jonathansampson mentioned this issue Dec 22, 2017
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@Lythimus
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Lythimus commented Feb 12, 2018 •
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Update: This happened to me again when I had 2 console windows open, neither one of them showed errors, but neither was for the active tab (a blank tab). I did not have any GitHub tabs open. 1 tab had a paused video. Also, I didn't mention the browser won't even close from the menu, I have to close it from the MacOS task bar. I was running version 0.20.46 this time. Also, this issue (#13286) is probably a duplicate.

I have had this issue maybe 7 times. I just restart the browser, but it seems to be happening more frequently. This has also occurred across updates. I generally have roughly 10 tabs open (5 pinned, 5 unpinned) and only 1 browser window. I think this has only happened once while the browser was active. The rest of the time, I switch focus to the browser, and clicking the tabs is simply unresponsive. I'm running the latest version:

Brave | 0.20.30
V8 | 6.4.388.40
rev | 8b78402
Muon | 4.7.9
OS Release | 17.4.0
Update Channel | Release
OS Architecture | x64
OS Platform | macOS
Node.js | 7.9.0
Brave Sync | v1.4.2
libchromiumcontent | 64.0.3282.119

Please resolve. I'll try to pay attention to the cause and share and maybe try to submit a bug report while in a frozen state as well as test out if new windows function, etc.

I've had browser consoles open a few times and have not noticed any errors, but I'm not sure if it was a console for the active tab.

@Lythimus Lythimus mentioned this issue Feb 27, 2018
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@MoMannn
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MoMannn commented Mar 8, 2018

I have similar issue. Tab just freezes and you can't close it or open it. It happens really randomly but most common situation in which this happens to me is:

  • Have a few tabs open.
  • Close brave.
  • Reopen with tab history.
  • Don't click on the tab for a while (so it is unloaded).
  • Then you can't open it/close it anymore.

This is just one situation which I was able to reproduce a few time otherwise it was just random(or no pattern that I could recognize).

Browser info:

Brave: 0.21.18
V8: 6.4.388.41
rev: 580be78
Muon: 4.8.2
OS Release: 16.7.0
Update Channel: Release
OS Architecture: x64
OS Platform: macOS
Node.js: 7.9.0
Brave Sync: v1.4.2
libchromiumcontent: 64.0.3282.140

@aliddell
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I'm having a similar issue. Usually seems to happen immediately after I open a new tab (I usually have ~10-15 tabs open at any time, sometimes over multiple windows), but there's no one thing I can point to that triggers it. It's happened 3 or 4 times in the last couple of days.

Browser info (lots in common with the previous guy):

Brave | 0.21.18
V8 | 6.4.388.41
rev | 580be78
Muon | 4.8.2
OS Release | 10.0.16299
Update Channel | Release
OS Architecture | x64
OS Platform | Microsoft Windows
Node.js | 7.9.0
Brave Sync | v1.4.2
libchromiumcontent | 64.0.3282.140

@KarmaMonk
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Same issue here

Browser info:
Brave: 0.21.18
V8: 6.4.388.41
rev: 580be78
Muon: 4.8.2
OS Release: 4.14.0-041400-generic
Update Channel: Release
OS Architecture: x64
OS Platform: Linux
Node.js: 7.9.0
Brave Sync: v1.4.2
libchromiumcontent: 64.0.3282.140

@bsclifton
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bsclifton commented Mar 18, 2018 •
edited
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For folks encountering this issue:
Can you please try opening the browser developer tools? This should be Shift + F8 (on a macOS laptop, it'll be Fn + Shift + F8). Once that is up, you can go to the "Console" tab. There should be an error showing- screenshot that and attach here 😄

@KarmaMonk
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console-error

@KarmaMonk
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error

@bsclifton
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+1 from @puzzledbytheweb via #13286

Every time I use Brave after some time, one or more opened tabs stops responding and when hovered displays a gray background instead of the respective page contents. On top of that it also does not respond when I try to close it by clicking and just stays there for ever until that browser window is closed.

Steps to Reproduce

  1. Open browser
  2. Use it for normal activity for some time (can't precise exactly)
  3. Try to open a tab and find it unresponsive

@bsclifton bsclifton added the stale label Sep 3, 2018
@bsclifton bsclifton removed this from the Triage Backlog milestone Sep 3, 2018
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