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[role="xpack"] | ||
[[servicenow-action-type]] | ||
=== ServiceNow action | ||
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The ServiceNow action type uses the https://developer.servicenow.com/app.do#!/rest_api_doc?v=orlando&id=c_TableAPI[V2 Table API] to create ServiceNow incidents. | ||
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[float] | ||
[[servicenow-connector-configuration]] | ||
==== Connector configuration | ||
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ServiceNow connectors have the following configuration properties: | ||
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Name:: The name of the connector. The name is used to identify a connector in the management UI connector listing, or in the connector list when configuring an action. | ||
URL:: ServiceNow instance URL. | ||
Username:: Username for HTTP Basic authentication. | ||
Password:: Password for HTTP Basic authentication. | ||
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[float] | ||
[[Preconfigured-servicenow-configuration]] | ||
==== Preconfigured action type | ||
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[source,text] | ||
-- | ||
my-servicenow: | ||
name: preconfigured-servicenow-action-type | ||
actionTypeId: .servicenow | ||
config: | ||
apiUrl: https://dev94428.service-now.com/ | ||
secrets: | ||
username: testuser | ||
password: passwordkeystorevalue | ||
-- | ||
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`config` defines the action type specific to the configuration and contains the following properties: | ||
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[cols="2*<"] | ||
|=== | ||
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| `apiUrl` | ||
| An address that corresponds to *Sender*. | ||
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|=== | ||
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`secrets` defines sensitive information for the action type: | ||
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[cols="2*<"] | ||
|=== | ||
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| `username` | ||
| A string that corresponds to *User*. | ||
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| `password` | ||
| A string that corresponds to *Password*. Should be stored in the <<creating-keystore, {kib} keystore>>. | ||
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|=== | ||
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[[servicenow-action-configuration]] | ||
==== Action configuration | ||
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ServiceNow actions have the following configuration properties: | ||
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Urgency:: The extent to which the incident resolution can delay. | ||
Severity:: The severity of the incident. | ||
Impact:: The effect an incident has on business. Can be measured by the number of affected users or by how critical it is to the business in question. | ||
Short description:: A short description of the incident, used for searching the contents of the knowledge base. | ||
Description:: The details about the incident. | ||
Additional comments:: Additional information for the client, such as how to troubleshoot the issue. | ||
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[[configuring-servicenow]] | ||
==== Configuring and testing ServiceNow | ||
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ServiceNow offers free https://developer.servicenow.com/dev.do#!/guides/madrid/now-platform/pdi-guide/obtaining-a-pdi[Personal Developer Instances], which you can use to test incidents. |
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