Reply messages are sometimes not displayed

[SakulFlee]

Steps to reproduce

1. Setup a standard Home-Server (Synapse) and Mautrix-Discord.
2. Start a chat with someone on Discord, make them reply to your messages.
3. View the reply message on Element-Android.

Outcome

What did you expect?

On Web and Desktop, the message is rendered correctly and can be read. This is to be expected on the Android side too.

What happened instead?

The reply message appears blank and can't be read.

I've detailed and made a demonstration over on Mautrix-Discord's repository, which can be viewed here (#59).

What I found so far is that inside the source of the reply over on Matrix the content.format and content.formatted_body fields are missing. Which I am guessing the Android Client expects (but Web and Desktop doesn't?).
The message is there, in the source view, and when replying to the "empty reply" it also shows up in the preview above the input field, but it won't display inside the chat.

I've also filed a bug inside the App with logs.
I'll happily provide more information and, if possible, fix this myself if I know where to start :)

Your phone model

Samsung A13

Operating system version

Android 13

Application version and app store

Element version 1.5.25 [40105251] (G-f74a885a), Matrix SDK 1.5.25 (f74a885), OLM version 3.2.12 from Google PlayStore

Homeserver

Selfhosted Synapse server version 1.71.0-r0; hosted on matrix.sakul-flee.de, federated

Will you send logs?

Yes

Are you willing to provide a PR?

Yes

[noClaps]

This happens to me in non-bridged rooms too.

[SakulFlee]

Interesting, this suggests it not being related to the bridge but some issue on the Android-App and/or Matrix server.

@noClaps Would you be so kind to share relevant information like the "source" of those messages, which homeserver, version of homeserver, etc.?

[noClaps]

I'm on the matrix.org homeserver, which I'm assuming is on the latest version.

I definitely think this is a client issue, as I don't experience this on other Matrix clients like Fluffychat.

When replying with /me message:

When replying with image:

I'm not sure if this is what you're looking for when you said "source". If it's something else, please let me know.

[SakulFlee]

@noClaps That's exactly what I wanted to see, thank you!

I believe this also confirms my suspicion that, for some reason, if the format field is set to org.matrix.custom.html (or empty), the Android App fails to display it properly.

[noClaps]

It also seems to fail if the reply is an image, which doesn't have the format field at all.

[AmineI]

I'm encountering this very frequently as well. An interesting workaround is to long press on the "empty" message, and the content seems to display in the menu preview.

[wapsi]

I'm having this issue as well. Especially the images do not show up in the Element Android version (on Android 11), when the user adds an image into reply message of existing message. In the desktop/web version of the Element this works just fine, though.

[vrozaksen]

Same issue here!
Samsung S22 Ultra with Android 13

Element:
Version: 1.5.32 [40105322] (G- 8dcb5f7)
Matrix SDK: 1.5.32 (8dcb5f7)

[tduboys]

Hello,
Same issue using signal bridge (issue mautrix/signal#384 )

Element version 1.6.10

[cmbarba]

I'm experiencing this consistently with every reply in bridged rooms. My own replies are displayed, but replies from other bridged users are not. Replies are only missing from the room views; they are visible in the room preview in the list of rooms.

Replies are visible on desktop and web for me as well.

Version: 1.6.10 [40106102] (G-493093c2)

[xarxaxdev]

Happening to me as well in an Android Phone Version 1.6.10

[wapsi]

FYI: As a workaround I'm using SchildiChat now (https://schildi.chat/), which is Element fork with some extra features/fixes applied. For instance, this issue does not happen on SchildiChat at all :)

[AmineI]

This issue destroyed the usability of element for me, so here is a one-line temporary fix I've been using. Tested out with all my bridges and couldn't notice any side effects, but I just made this in a few minutes so who knows.

element-android/matrix-sdk-android/src/main/java/org/matrix/android/sdk/internal/session/room/timeline/decorator/UpdatedReplyDecorator.kt

Line 62 in 95e1bcb

.bodyForReply(currentTimelineEvent.getLastMessageContent(), true).formattedText ?: ""

-  .bodyForReply(currentTimelineEvent.getLastMessageContent(), true).formattedText ?: ""
+  .bodyForReply(currentTimelineEvent.getLastMessageContent(), true).takeFormatted()

Note that this is not an issue for other clients such as Element X or SchildiChat, so it would be better to cherry-pick from their implementations if anyone has the time and knowledge to dig deeper.
Issue is related to #8162 and its variants

[hamishmb]

I'm having this issue still, on Android 15 on OnePlus 6T, not with bridges, but with replies that include links.

[PatMulligan]

yesterday I installed Element Desktop on linux using

sudo apt install -y wget apt-transport-https
‍
sudo wget -O /usr/share/keyrings/element-io-archive-keyring.gpg https://packages.element.io/debian/element-io-archive-keyring.gpg
‍
echo "deb [signed-by=/usr/share/keyrings/element-io-archive-keyring.gpg] https://packages.element.io/debian/ default main" | sudo tee /etc/apt/sources.list.d/element-io.list

sudo apt update

sudo apt install element-desktop

With the desktop client, the android client is not seeing the reply content. However, I am quite sure the previous Flatpak installation, the replies came through fine

(screenshot from desktop client on linux) 👇

Test 1 Decrypted Event Source (sent from linux desktop client)

This one shows on the desktop client it was sent from, but not on the android client

test2 Decrypted event source (sent from android client)

This one shows on both

[studylamp]

This is happening again.

[ggogel]

I get this issue in some larger non-encrypted public rooms, while smaller encrypted rooms or 1:1 rooms are not affected at all. Only when I long press the reply I can read its content.

[PatMulligan]

I get this issue in some larger non-encrypted public rooms, while smaller encrypted rooms or 1:1 rooms are not affected at all. Only when I long press the reply I can read its content.

The example I gave above is in a 1:1 encrypted room and only happening when replying from Element Desktop