Stripe Payments not sending customer emails

[paulmendrik]

Hi,

On successful payment an admin confirmation email is triggered but not the customer one. I'm really at a loss why this should be , can you please help as this is quite important for the online shop !

B.T.W. I tried to contact your support several times but still no reply !

• Craft version: 3.6.11.1
• Craft Commerce: 3.2.17.3
• Stripe Payments 3.3.2
• PHP version: 7.4.11
• Database driver & version: MySQL 5.7.33
• Is SCA and Stripe Checkout enabled?: yes

Thank you for help,

Paul

[andrelopez]

Hi @paulmendrik I am unable to recreate this issue. I'll follow up via email

[paulmendrik]

Hi André, Thank you for looking into this, I do appreciate it ! Attached are the files you asked for. Best wishes, Paul Paul Mendrik t: +33 (0)5 49 27 28 04 m: +33 (0)6 06 43 23 56 www.imwd.design Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l’expéditeur, à l’intention exclusive de ses destinataires ; ils peuvent contenir des informations confidentielles. Toute publication, utilisation ou diffusion doit être autorisée préalablement. Ce message a fait l’objet d’un traitement anti-virus. Il est rappelé que tout message électronique est susceptible d’altération au cours de son acheminement sur Internet.     On 26 March 2021 at 13:23:01, Andre Lopez ***@***.***) wrote: Hi @paulmendrik I am unable to recreate this issue. I'll follow up via email — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

[andrelopez]

@paulmendrik Could you please send the info to [email protected] ?

[paulmendrik]

Hi André, I can of course, but my prep ious emails didn’t get a response ! Best wishes Paul Paul Mendrik t: +33 (0)5 49 27 28 04 m: +33 (0)6 06 43 23 56 www.imwd.design Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l’expéditeur, à l’intention exclusive de ses destinataires ; ils peuvent contenir des informations confidentielles. Toute publication, utilisation ou diffusion doit être autorisée préalablement. Ce message a fait l’objet d’un traitement anti-virus. Il est rappelé que tout message électronique est susceptible d’altération au cours de son acheminement sur Internet.     On 26 March 2021 at 19:43:08, Andre Lopez ***@***.***) wrote: @paulmendrik Could you please send the info to ***@***.*** ? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

[andrelopez]

@paulmendrik Thanks for following up. We just released Stripe Payments v3.3.3 with a fix to this issue

[paulmendrik]

Hi André That has indeed fixed the problem , thank you so much ! One other thing though, when an orders is placed. It doesn’t show unless I sync the orders in settings, is there a way around this so it shows up after the order has been placed ? Equally, the orders don’t show in Commerce orders but only as an inactive cart, could this be because Stripe-commerce needs to be activated as well ? Finally, in order to send the c customer to a thank-you page after completion of order do I need to add a thank-you template to the same folder as the admin and customer emails or where ? I’m sure these are just final tweeks and at least the main problem has solved, thank you again for the great support ! Best Wishes, Paul Paul Mendrik t: +33 (0)5 49 27 28 04 m: +33 (0)6 06 43 23 56 www.imwd.design Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l’expéditeur, à l’intention exclusive de ses destinataires ; ils peuvent contenir des informations confidentielles. Toute publication, utilisation ou diffusion doit être autorisée préalablement. Ce message a fait l’objet d’un traitement anti-virus. Il est rappelé que tout message électronique est susceptible d’altération au cours de son acheminement sur Internet.

…

On 26 Mar 2021 at 22:06 +0100, Andre Lopez ***@***.***>, wrote: @paulmendrik Thanks for following up. We just released Stripe Payments v3.3.3 with a fix to this issue — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

[andrelopez]

Hi @paulmendrik if you have SCA enabled and you're testing locally you need to login via the Stripe CLI and then forward to the webhook URL of your website, for example:
First login

stripe login

then, forward to the webhook URL

stripe listen --forward-to http://yoursite.test/enupal/stripe-payments

That will allow you to test locally and the orders will be created.

And to show the order details in a thank-you page please follow our docs here you need to create a template in your templates folder.

Please let me know if you have any other questions