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Answering Questions
The following are some general tips for answering technical questions effectively:
- Understand the question: Before you start answering, make sure you fully understand the question. If something is unclear, don't hesitate to ask for clarification.
- Use simple language: Avoid jargon unless you're certain the person you're talking to understands it. Explain things in plain language whenever possible.
- Discuss your thought process: Explain how you're approaching the problem. Laying out your steps can help identify any misconceptions.
- Admit when you don't know: Its okay if you don't know the answer. It is important to be honest with our limitations and offer to research or find out the information from someone else.
There will be many times when we don't have enough information to answer a question.
- Discuss desired outcomes: Understand what the person is ultimately trying to achieve. This can help us provide a more targeted response.
- Get environment information: Having more context around the operating system, configurations, software versions or git commit hash, log information, and other relevant information will help answer questions.
If a question is a duplicate, you can provide the following copy as a response and close the discussion thread.
Thank you for your question! It appears that this topic is being discussed or answered in [link to original thread]. I recommend checking out that thread for the information you're looking for. If you have any further questions or need additional clarification, feel free to ask in the original discussion. If you think this is a mistake, comment here, we're here to help!
If it turns out to not be a duplicate, re-open the discussion thread.
If a user asks a question in an incorrect or the Miscellaneous category, we can help them by recategorizing and relabeling it. The following category descriptions will help you understand the purpose of each category and where everything belongs.
| Category | Label | Description |
|---|---|---|
| Core Protocol | core-protocol |
Questions relating to the core protocol and how the OP Stack works. |
| Deploying the OP Stack | op-stack-deployment |
Questions relating to deploying your own OP Stack. |
| Developing on an OP Chain/OP Stack Chain | app-development |
Questions relating to developing on the OP Stack. |
| Node Operators | node-operator |
Questions relating to running a rollup node on OP Mainnet/Testnet. |
| Miscellaneous | miscellaneous |
Uncategorized developer questions, we'll figure it out together. |
If a question is not related to developer support on any layer of the OP Stack, you can provide the following copy as a response and close the discussion thread.
Hello, it appears that this topic is not related to developing on the OP Stack. Perhaps one of these redirects will serve you better. Thank you for understanding.