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Epic: User feedback widget #6252

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konopkja opened this issue May 6, 2022 · 0 comments · Fixed by #6293
Closed

Epic: User feedback widget #6252

konopkja opened this issue May 6, 2022 · 0 comments · Fixed by #6293
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epic 💪 This issue is an epic on our product roadmap feature ✨ This is enhancing something existing or creating something new

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@konopkja
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konopkja commented May 6, 2022

Ethereum.org plays a vital role in onboarding new Ethereum users and builders into the ecosystem. Therefore, it is important for us to make sure that we validate our designs and content with our community. This quarter we’ll enable an easy feedback process for all site visitors directly inside the website.

We already have a passive feedback widget in the dev section at the end of the articles. Ideally, this feature should be on every page. Also, the current position is problematic because only 15 - 35% of visitors scroll the whole page and thus most visitors are excluded from the option of giving us feedback on the quality of the website.

Feature: Include a floating feedback widget inside each subpage.

the dilemma to consider:
We want to collect enough feedback for it to be relevant, but we do not want to lower the user experience of using the website with aggressive call to actions.

The solution must not be too intrusive, yet it should be constantly available to the user should they decide to give feedback.

We ideated two potential solutions to vote on, but you can propose an alternative as well.

Widget Behavior (open for discussion):

  • Include a simple feedback widget inside each subpage.
  • Always visible if needed
  • Option to provide more detailed comments via paperform.co survey
  • No personal data collected

figma link to preliminary designs and feedback questions:
https://www.figma.com/proto/JCHPZkyTRbFt5yHbKv7g9A/Feedback-widget?page-id=1190%3A1209&node-id=1198%3A1100&viewport=244%2C48%2C0.21&scaling=min-zoom&starting-point-node-id=1198%3A1100

Additional context

This relates to the "🗣️ User insights" epic outlined in our Q2 roadmap (#6161)

@konopkja konopkja added the feature ✨ This is enhancing something existing or creating something new label May 6, 2022
@konopkja konopkja self-assigned this May 6, 2022
samajammin added a commit that referenced this issue May 17, 2022
@samajammin samajammin added the epic 💪 This issue is an epic on our product roadmap label Jul 16, 2022
@samajammin samajammin changed the title User feedback widget Epic: User feedback widget Jul 16, 2022
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