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Force close on opening OneDrive folder #5165

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gavinayling opened this issue Jun 8, 2021 · 5 comments
Closed

Force close on opening OneDrive folder #5165

gavinayling opened this issue Jun 8, 2021 · 5 comments
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needs - additional info Needs more information from the reporter

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@gavinayling
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Explain the bug
When opening OneDrive locations, Files will occasionally crash with an error about a thread already being in use.

To reproduce

  1. Navigate to a Cloud location that is OneDrive
  2. Occasionally find that Files has closed.

Expected behavior
Folders displayed in the Files window that can be interacted with.
debug_fulltrust.txt
debug.txt

Logfile
Upload the log file here for us to understand your issue better.

  • You can access it from Settings->About->Open log location.
    or
  • Copy the debug.log and debug_fulltrust.log from the following directory, and upload the files here.
    %localappdata%\Packages\49306atecsolution.FilesUWP_et10x9a9vyk8t\LocalState

System Information

  • OS Version: 10.0.19042 Build 19042
  • App version: 1.5.0.0

Additional comment
This does not always happen.
@gavinayling gavinayling added the bug label Jun 8, 2021
@gave92
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gave92 commented Jun 8, 2021 •
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Thanks for this report. Could you try the following?

  1. Delete the two log files
  2. Turn Off "Enable individual preferences for individual directories" in Settings > Files and Folders
  3. Set Tiles or GridView layout mode
  4. See if it's still crashing

Also disable these two settings (turn off caching) under Experimental:

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@gave92
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gave92 commented Jun 8, 2021 •
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I believe this is fixed in main (#4821 + #4922)

@gave92 gave92 added the needs - additional info Needs more information from the reporter label Jun 8, 2021
@gavinayling
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gavinayling commented Jun 8, 2021 via email

@gavinayling
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gavinayling commented Jun 8, 2021 via email

@gave92 gave92 closed this as completed Jun 8, 2021
@gave92
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gave92 commented Jun 8, 2021

Thanks for confirming!

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@gave92 @gavinayling