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tehut committed Jan 9, 2025
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20 changes: 20 additions & 0 deletions website/content/intro/support.mdx
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---
layout: intro
page_title: Support
description: "Find support for Vagrant and HCP Vagrant"
---
# Contacting Support

~> **Note**: You will need a Hashicorp Zendesk account to submit a support ticket. You may create an account [here](https://hashicorp.zendesk.com/auth/v2/login/registration)
or when prompted by selecting the `New to Hashicorp? Sign up` link at the bottom of the sign in widget.

To submit a support ticket:
1. Go to our [Support Page](https://support.hashicorp.com/hc/en-us). You may find the answers you need by searching our support knowledge base, but if not select `Open a new ticket`.
2. To submit a new support request select `Other / No Contract` and after reading the SLA disclaimer click `I still want to submit a ticket`.
3. You will then be prompted to log in to a Hashicorp specific zendesk. If you do not have an account you can create one by clicking the `Sign up` link at the bottom of the sign in widget.

### Free Support

We do not currently publish support SLAs for free accounts, but endeavor to
respond as quickly as possible. We respond to most requests within less than 24
hours.
5 changes: 2 additions & 3 deletions website/content/vagrant-cloud/index.mdx
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Expand Up @@ -8,10 +8,9 @@ description: "Vagrant Cloud serves a public, searchable index of Vagrant boxes"

## Support

For Vagrant Cloud questions, feedback, or feature requests, please submit a ticket to
HashiCorp Support.
For Vagrant Cloud questions, feedback, or feature requests, please submit a support ticket.

[Click here](/vagrant/vagrant-cloud/support) for instructions on submitting a ticket.
[Click here](/vagrant/intro/support) for instructions on contacting Hashicorp Support.

## Features

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9 changes: 2 additions & 7 deletions website/content/vagrant-cloud/support.mdx
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Expand Up @@ -5,14 +5,9 @@ description: "Find support for Vagrant Cloud through our email or community chan
---
# Contacting Support

~> **Note**: You will need a Hashicorp Zendesk account to submit a support ticket. You may create an account [here](https://hashicorp.zendesk.com/auth/v2/login/registration)
or when prompted by selecting the `New to Hashicorp? Sign up` link at the bottom of the sign in widget.

To submit a support ticket:
1. Go to our [Support Page](https://support.hashicorp.com/hc/en-us). You may find the answers you need by searching our support knowledge base, but if not select `Open a new ticket`.
2. To submit a new support request select `Other / No Contract` and after reading the SLA disclaimer click `I still want to submit a ticket`.
3. You will then be prompted to log in to a Hashicorp specific zendesk. If you do not have an account you can create one by clicking the `Sign up` link at the bottom of the sign in widget.
For Vagrant Cloud questions, feedback, or feature requests, please submit a support ticket.

[Click here](/vagrant/intro/support) for instructions on contacting Hashicorp Support.
### Free Support

We do not currently publish support SLAs for free accounts, but endeavor to
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4 changes: 4 additions & 0 deletions website/data/intro-nav-data.json
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{
"title": "Contributing",
"path": "contributing-guide"
},
{
"title": "Support",
"path": "support"
}
]

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