This feature shows you the ticket unlock time in ticket zoom view.
The unlock time is only show if:
- Ticket is locked.
- Lock timeout need to be configured for the queue.
Not needed, just install it.
Download the package and install it via admin interface -> package manager.
Prerequisites
- OTRS 3.0
- OTRS 3.1
For download see https://github.com/znuny/Znuny4OTRS-ShowTicketUnlockTime/downloads/
For this extension and for OTRS in general visit http://znuny.com. Looking forward to hear from you!
Enjoy!
Your Znuny Team! http://znuny.com