change release engineer to base load engineer

docs/base-load-engineer-playbook.md

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+# Relay: "Base load" Engineer playbook
+
+Starting in H2'24, Relay ENGR team expanded the "Release Engineer" role into a "Base
+load Engineer" role who handles consistent expected work like releases and dependency
+updates, and who fields un-planned incoming work requests like bug reports and customer
+support requests. (The term "[base load][]" comes from electrical grids, where it
+describes the minimum level of demand over a span of time.)
+
+[base load]: https://en.wikipedia.org/wiki/Base_load
+
+## Rotation
+
+Relay ENGRs rotate thru the "Base load" role every 2 weeks on Tuesdays, to coincide with
+our weekly Tuesday release schedule. The current Relay ENGR team consists of these
+engineers who rotate thru the role:
+
+1. [@jwhitlock](https://github.com/jwhitlock)
+2. [@groovecoder](https://github.com/groovecoder)
+3. [@say-yawn](https://github.com/say-yawn)
+
+## Daily routine
+
+Your primary role is to perform the checks and make sure the necessary work gets done.
+You don't have to perform every task yourself. When you check any of the channels below,
+you may delegate the resulting task to the most appropriate party.
+
+If any items found during the checks below are [incident-level severity][], you are
+likely to take the role of engineering lead for the incident unless you delegate to
+another more appropriate party.
+
+1. Check [Security Dependabot Alerts][security-dependabot-alerts] for any critical
+   security updates to make
+2. Check #relay-alerts for any critical operational issues to fix
+3. Check the [Sentry Releases][sentry-releases] report to watch for any new issues
+4. Check #relay-jira-triage for any urgent new tickets
+5. Check #privsec-customer-experience channel for any urgent inbound CX requests
+6. Check [dependabot pull requests][dependabot-prs].
+   - See the [Dependency Updates doc][dependency-updates-doc].
+7. Co-ordinate, re-tag for [stage fixes][stage-fixes] as needed
+
+[incident-level severity]: https://mozilla-hub.atlassian.net/wiki/spaces/MIR/pages/20512894/Incident+Severity+Levels
+
+## Mondays
+
+1. Daily routine
+2. Prepare release for tomorrow
+   - Look thru [What's Deployed][whats-deployed] tool to make sure all the
+     commits on stage are ready to go to prod.
+   - You can also run a [comparison on GitHub][github-compare] between [the stage
+     version][stage-version] and [the prod version][prod-version].
+   - [Write SRE ticket, mention authors, reference in release notes][release-to-prod]
+
+## Tuesdays
+
+1. Daily routine
+2. SRE processes ticket to release the tag to production
+3. Update [Github Release][github-releases] to current release
+4. Monitor [Sentry Releases][sentry-releases] for new production issues
+5. (On your 1st Tuesday) [Release to stage][Release-to-stage] (tag, Github release notes)
+   - Ping all the engineers who have changes in the release to:
+     - Move cards to “Ready to Test” if necessary
+     - Include instructions for QA to test
+   - Confirm any hotfixes are also in the new tag
+6. (On your 2nd Tuesday) Hand-off base load duties to next engineer in rotation
+
+## Wednesdays - Fridays
+
+Daily routine
+
+[security-dependabot-alerts]: https://github.com/mozilla/fx-private-relay/security/dependabot
+[whats-deployed]: https://whatsdeployed.io/s/60j/mozilla/fx-private-relay
+[github-compare]: https://github.com/mozilla/fx-private-relay/compare/
+[stage-version]: https://stage.fxprivaterelay.nonprod.cloudops.mozgcp.net/__version__
+[prod-version]: https://relay.firefox.com/__version__
+[github-releases]: https://github.com/mozilla/fx-private-relay/releases
+[release-to-stage]: https://github.com/mozilla/fx-private-relay/blob/main/docs/release_process.md#release-to-stage
+[sentry-releases]: https://mozilla.sentry.io/releases/
+[stage-fixes]: https://github.com/mozilla/fx-private-relay/blob/main/docs/release_process.md#stage-fixes
+[release-to-prod]: https://github.com/mozilla/fx-private-relay/blob/main/docs/release_process.md#release-to-prod
+[dependabot-prs]: https://github.com/mozilla/fx-private-relay/pulls/app%2Fdependabot
+[dependency-updates-doc]: https://github.com/mozilla/fx-private-relay/blob/main/docs/dependency-updates.md