Sync Failed check network

[Gxdzilla87]

Hello

I had to turn off my power supply to my ckb miner for 2 days and once I had turned it back on the neuron wallet failed to sync. It says "sync failed, check network". I tried following the guide but nothing has worked.

[yanguoyu]

Hi, @Gxdzilla87 Debug information of the native wallet would help us check what happened, it can be exported by Menu => Help => Export debug information.

[Gxdzilla87]

Hi, @Gxdzilla87 Debug information of the native wallet would help us check what happened, it can be exported by Menu => Help => Export debug information.

Sounds good.
Under the (bundled ckb) folder it says: The "path" argument must be of type string. Received undefined
Under (main) shows: saved sync block with the #
under (renderer) it shows: stop sync block queue
[neuron_debug_1707175932164.zip]

(https://github.com/nervosnetwork/neuron/files/14173765/neuron_debug_1707175932164.zip)

[yanguoyu]

Hi, @Gxdzilla87 Debug information of the native wallet would help us check what happened, it can be exported by Menu => Help => Export debug information.

Sounds good. Under the (bundled ckb) folder it says: The "path" argument must be of type string. Received undefined Under (main) shows: saved sync block with the # under (renderer) it shows: stop sync block queue [neuron_debug_1707175932164.zip]

(https://github.com/nervosnetwork/neuron/files/14173765/neuron_debug_1707175932164.zip)

I got that, For some reason, the network configuration is not the same as before. Could you try to switch to the Internal Node?
Go to the settings page, and switch to the Internal Node. The internal node means Neuron will start an internal ckb node.

If we select a node that is not internal, we need to start an external ckb node.

[Gxdzilla87]

Okay. I'm trying that right now. How log should it usually take to connect? It's been about 10 minutes so far. Still says "connecting"

[yanguoyu]

Okay. I'm trying that right now. How log should it usually take to connect? It's been about 10 minutes so far. Still says "connecting"

It may caused by another problem. Could you download and upload the Debug Information again?

[Gxdzilla87]

yes no problem
neuron_debug_1707186438541.zip

[yanguoyu]

yes no problem neuron_debug_1707186438541.zip

Hi, from the log the Neuron should pop up a migrate dialog to migrate the old ckb data. But I don't know whether the migrate dialog shows.

If the migrate dialog shows, click ok to migrate the old ckb data. If the migrate dialog is not shown, maybe you need to migrate the old ckb data manually.
#2868 (comment) will help you how to migrate the old ckb data manually.

[Gxdzilla87]

Okay, it does show. I selected migrate

[Gxdzilla87]

yes no problem neuron_debug_1707186438541.zip

Hi, from the log the Neuron should pop up a migrate dialog to migrate the old ckb data. But I don't know whether the migrate dialog shows.

If the migrate dialog shows, click ok to migrate the old ckb data. If the migrate dialog is not shown, maybe you need to migrate the old ckb data manually. #2868 (comment) will help you how to migrate the old ckb data manually.

do you want me to send the debug info again? It still just says migrating

[yanguoyu]

yes no problem neuron_debug_1707186438541.zip

Hi, from the log the Neuron should pop up a migrate dialog to migrate the old ckb data. But I don't know whether the migrate dialog shows.
If the migrate dialog shows, click ok to migrate the old ckb data. If the migrate dialog is not shown, maybe you need to migrate the old ckb data manually. #2868 (comment) will help you how to migrate the old ckb data manually.

do you want me to send the debug info again? It still just says migrating

Hi, after the migrating end, it will start sync again. Usually, the migration process will cost about 20~30 minutes.
If Neuron is stuck at migrating for a long time, it's better to send the debug info again.

[Gxdzilla87]

okay, it's almost done. Around 95% I can now see my wallet amount but the deposit is from November. I'll wait until it's 100% to see if all of the deposits have been updated

[Gxdzilla87]

the sync seems to be stuck around 99% and most of my deposits have been updated but i'm still missing some for jan and feb this year. Should i try switching back to the default mainnet node? I'll attach the debug info
neuron_debug_1707359448930.zip

[yanguoyu]

the sync seems to be stuck around 99% and most of my deposits have been updated but i'm still missing some for jan and feb this year. Should i try switching back to the default mainnet node? I'll attach the debug info neuron_debug_1707359448930.zip

2024-02-08 02:30:54.609 +00:00 GlobalRt-9 INFO ckb_indexer::service  append 11991319, Byte32(0xdc1be3a266e2b94854a620739c5c40afb72c15a625abf7bb528495b449d2b0bf)
2024-02-08 02:30:55.068 +00:00 GlobalRt-9 INFO ckb_indexer::service  append 11991320, Byte32(0xabe24aee914bc3c3e2e153c34fef69cc8eb52f2f9a655a39eb036e578ed56744)

Hi, from the log, the ckb node reached 11991320 at 2024-02-08 02:30:55.068 +00:00, and I haven't found any unexpected logs. Maybe you'd better wait for a while.

[Gxdzilla87]

the mainnet internal node is now 100% synced and the balances are up to date. Should I switch back to the mainnet default node?

[yanguoyu]

the mainnet internal node is now 100% synced and the balances are up to date. Should I switch back to the mainnet default node?

If you will not start an external ckb node by yourself, it's better to select the Internal Node. The Internal Node is the mainnet with the Neuron internal ckb node. Light Client is a light client node in Neuron.

[Keith-CY]

Addition to #3034 (comment)

You can keep using the internal node because it was previously the default node.

It's been renamed since [email protected](https://github.com/nervosnetwork/neuron/releases/tag/v0.110.3)

◆ default node has been renamed to Internal Node for clarity.

The default node option was expected to be removed but in your case it wasn't, for a known reason we've fixed.

[Gxdzilla87]

okay thank you very much!

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