Error while saving e-mail after send

[Laul]

Are there any related issues?

Not found any similar issue

What operating system are you using?

Mac - Sierra OS 10.12.2

What version of N1 are you using?

v1.0.11

--

Bug?

Do you have any third-party plugins installed? If so, which ones?

No

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

I only have Gmail accounts so I don't know

Is the issue reproducible with a particular attachment, message, signature, etc?

I got the following message 2 or 3 times from the time I use Nylas (i.e. less than 2 weeks) but I did not found reproducible steps to generate similar errors:

Your message successfully sent; however, we had trouble saving your message, "", to your Sent folder.
Cannot make Nylas request without specifying `auth` or an `accountId`.

Clicking on "Show Details" give this information:

Error
    at new APIError (/src/flux/errors.es6:28:19)
    at NylasAPIRequest.run (/src/flux/nylas-api-request.es6:111:31)
    at /src/flux/syncback-task-api-request.es6:72:53
    at next (<anonymous>)
    at step (/src/flux/syncback-task-api-request.es6:5:1)
    at Promise._execute (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/debuggability.js:300:9)
    at Promise._resolveFromExecutor (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:481:18)
    at new Promise (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:77:14)
    at /src/flux/syncback-task-api-request.es6:5:1
    at Promise._execute (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/debuggability.js:300:9)
    at Promise._resolveFromExecutor (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:481:18)
    at new Promise (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:77:14)
    at SyncbackTaskAPIRequest.run (/src/flux/syncback-task-api-request.es6:70:12)
    at EnsureMessageInSentFolderTask.performRemote (/src/flux/tasks/ensure-message-in-sent-folder-task.es6:50:10)
    at EnsureMessageInSentFolderTask.runRemote (/src/flux/tasks/task.es6:230:19)
    at TaskQueue._processTask (/src/flux/stores/task-queue.coffee:237:10)
    at TaskQueue._processTask (/src/flux/stores/task-queue.coffee:1:1)
    at TaskQueue._processQueue (/src/flux/stores/task-queue.coffee:224:8)
    at TaskQueue._processQueue (/src/flux/stores/task-queue.coffee:1:1)
    at /src/flux/stores/task-queue.coffee:351:10
    at /Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/underscore/underscore.js:768:19

Thank you for your help,
Lauranne

[jstejada]

thanks for the report! e're going to look into it

[capi1O]

I have a similar error but the error message is slightly different :

Error

Your message successfully sent; however, we had trouble saving your message, "test send from ovh", to your Sent folder.

Syncback Task Failed: Can't find sent folder - could not save message to sent folder.

when clicking show details :

Error
    at new APIError (/src/flux/errors.es6:29:19)
    at _actions2.default.didReceiveSyncbackRequestDeltas.listen.syncbackRequests (/src/flux/syncback-task-api-request.es6:29:25)
    at EventEmitter.eventHandler (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/reflux/src/PublisherMethods.js:36:22)
    at EventEmitter.emit (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/eventemitter3/index.js:72:35)
    at Function.trigger (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/reflux/src/PublisherMethods.js:52:26)
    at Function.functor [as didReceiveSyncbackRequestDeltas] (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/reflux/src/createAction.js:32:56)
    at DeltaProcessor._notifyOfSyncbackRequestDeltas (/internal_packages/deltas/lib/delta-processor.es6:140:13)
    at /internal_packages/deltas/lib/delta-processor.es6:78:12
    at next (<anonymous>)
    at step (/internal_packages/deltas/lib/delta-processor.es6:2:1)
    at /internal_packages/deltas/lib/delta-processor.es6:2:1
    at tryCatcher (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/util.js:16:23)
    at Promise._settlePromiseFromHandler (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:510:31)
    at Promise._settlePromise (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:567:18)
    at Promise._settlePromiseCtx (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:604:10)
    at Async._drainQueue (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:138:12)
    at Async._drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:143:10)
    at Immediate.Async.drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:17:14)
    at tryOnImmediate (timers.js:554:5)
    at processImmediate [as _immediateCallback] (timers.js:533:5)

• operating system : Mac - Sierra OS 10.12.3
• Nylas Mail version : v1.0.21. did not have the problem with Nylas N1 and custom sync-engine.
• third-party plugins installed : none
• issue related to a specific email provider : happens only on my OVH mail account (IMAP). I have another IMAP account with a different provider but email cannot even be sent (Sending failures #3182) so I can't tell if problem does happen on this account too...
• issue reproducibility : happens every time I send a mail, regarding subject, recipient or wether there is a signature or not.

[capi1O]

same error after update to Nylas Mail 1.0.26

[sethwebster]

+1

[jstejada]

a fix for this will be released soon!

[capi1O]

a fix for this will be released soon!

Well, I had hope the problem will be fixed by 1.0.28, considering https://github.com/nylas/nylas-mail/blob/master/CHANGELOG.md :

No more errors when saving sent messages to sent folders (auth or accountId errors)

but problem is still there with 1.0.29 ...

[jstejada]

hi @monkeydri ! I believe you are seeing an instance of #3212?

[capi1O]

@jstejada Yes you're right I think, the problem is the Sent folder of the culprit IMAP account is not mapped correctly (it does not appear in the Unified Sent folder).