GitHub Community
GitHub Support does not respond even after 40 days #23989
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Yes: GitHub Support does not respond even after 40 days. I can’t get support from community about my issue; It’s about the repo which includes someone’s PII without agreement. How long did it take to respond when you created a ticket on GitHub? Is this general timeframe? |
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Replies: 85 comments 59 replies
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👋 Welcome! That does sound a bit old, depending on the team that needs to deal with it. I’ve flagged your ticket for them anyway in case it got lost. Hopefully you’ll hear back soon. |
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I have the same situation. I lost access to my account where paid services were located. I can't use those services even though I pay for them every month, and additionally, there's no support from GitHub. I sent several tickets, and no one has responded to any of them. This is really unprofessional, especially towards customers who pay but can't count on professional support. |
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it has already been 4 days already without any replies from GitHub about my issues #3097664 @github-staff |
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I have the same issue after 3 weeks. What should I do ? Our work is blocked due to this |
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@kristijorgji I have more then 4 producton project stucked beacause of it, more then 90 days no feedback until now.... |
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I have the problem yet no response! |
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How do you get GitHub support to respond? |
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Did you get a reply? |
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Just as a datapoint, I got a reply in 42 days recently for "GitHub Actions is currently disabled for your account" cirosantilli/china-dictatorship#1330 |
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I'm having the same issue. Have had a paid team account for 7-8 years.. with 15 users... and the only ticket ever raised has remained un-responded to in over 3 weeks now, despite numerous followup. I'm told gitlab has much better support, anybody to confirm that?. |
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@canuckjacq short of you flagging everything by hand... what long-term solution do you propose? |
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I'm also affected here. 27 days and no response.
and meanwhile, I can't merge any pull requests because they don't trigger the necessary automated testing. |
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How did it go? Did you get a reply by now? |
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How did you resolve it? I have the same issue, waiting for the last 8 days. |
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I'm also have this problem and its been 4 days they not answered ! |
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Unfortunately I think the priority on these issues are low to none. I have two tickets open with no reply. Since my accout is relatively new I wonder if i should just delete and recreate at this point. |
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I am waiting as well on the 19th day now. |
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And now? |
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This does not give me hope. 15 hours after opening a ticket, I was surprised that it was unanswered. I hope I don't have to wait weeks |
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I'm here after 5 days ;( Did you have any luck? |
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Loool @dr-nyt billing issues suck with GitHub. It took about 10 days, but I removed the card and changed to PayPal. I did this severally and something eventually worked and I was able to use PayPal to pay for copilot. Although, that happened long before I got any response from them. |
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So I got feedback on my bug report after 13 days, stating that it seems resolved, which it was at the time checking, because the automation ran before they checked. I don’t know how to convey this without writing an essay for context… basically too little too late. |
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13 days ? Wow! |
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Move To Gitlab |
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Waiting 4 days already to resolve the issue with Copilot payment, no answer... I want to give you my money @github-staff and you're not making it easy 😄 |
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Did you try the payment again? |
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No success
Updating doesn't help |
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I am getting the same error. No response. |
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6 days here, the copilot subscription that i've paid for a year 3 months ago has somehow ended and nobody is there to fix the issue. This isn't a bug or a hard to solve problem, it looks like the support mechanism in here does not work as it should |
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when i say "this isn't a bug", nobody answers for the ticket and this is the problem. If somebody would have said "this would take 2-3 days to fix it" this would've been totally ok, which is currently not the situation. |
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Yeah, the support system here is not the greatest. It took me about a month just to solve an issue with emails on GitHub education, to be fair 7 of those days was on me but the rest was just waiting for the initial response, after the initial response it only took a few hours for them to respond to any new messages I sent. |
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I've been waiting for two weeks and heard nothing. This is so painful 😩 I was hoping it was just me, but clearly not! @canuckjacq any chance you can help with flagging my ticket too pls 🙏🏿 |
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I'm waiting for 32days now :( Heck, I've even opened the exact same ticket again 14days ago in case it got lost or something and still nothing. I guess GitHub/NPM is just being very slow now. |
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Just so that good things are shared as well, I was super impressed on my last ticket. Got a meaningful response within the first 4 hours and my issue was solved. |
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Its very weird because it seems like it depends on the cause. Some topics/subjects get resolved in an hour or two. And others, seems not to be resolved until months later if at all. 33days today : d |
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Still no answer... Over 1 month ago! |
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Been 39days for me today : p |
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Yay, GitHub responded after 39days and fixed the issue immediately ^^ They had to redirect the issue to NPM that's why it took soo long - I think an improvement would be to give some headup to the user on the steps since waiting over a month is a heck long time. |
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yeah same github support won't even help, my life is on MarsCode which is getting flagged i can't login to that shite anymore, if one of the support see this! HELP ME ASAP! |
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I've been waiting for a response for 1 month. A week ago, I received a message saying "We have not forgotten about you..." but now I feel like I have been forgotten. From now on, I'll be tagging @github-staff in every discussion that has this issue. I guess you need to be Karen to get a problem solved. |
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same problem had to make a new account and lost all m repositories and yet i am waiting for a response from github |
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i need my account to get a job man i dont just save all my private projects in my computer |
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Same here i lost my account on github and alot personal project with organization wich i need to handle and lead unconfrnatly i lost my cellphone and i dont have more acess to my auth
I have started my ticket at 11/09/2024 until now no response.
Last week This is from last month I have lost projects and freelances because some of my project was hosted on github direct deploy to vercel i cannot have more acess to this projects becauase github just dont recovery my account, i got like 4-6 people with problem because that. |
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I am waiting since Jul 23 2024 an no response. #2898640 |
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Dear GitHub Support Team, It has been almost one month since I raised Ticket #2999278 on 15/09/2024, and I have yet to receive a response. The issue I’m facing is that my GitHub profile is not visible to anyone, even when accessed via the direct link, which results in a "404 Page Not Found" error. As a student, my GitHub account is extremely important to me, as many of my projects are hosted on GitHub and are now inaccessible. Ticket: #2999278 @github-staff, please look into this matter. |
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@github-staff
I have started my ticket at 11/09/2024 until now no response.
Last week This is from last month I have lost projects and freelances because some of my project was hosted on github direct deploy to vercel i cannot have more acess to this projects becauase github just dont recovery my account, i got like 4-6 people with problem because that. |
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Excuse me, sir. I'm sorry to disturb your time. I’m reaching out to ask for help regarding my GitHub account (https://github.com/codemysister), which was flagged for spam after being hacked on September 4, 2024. Here are the steps I have taken so far:
ticket: #2983252 |
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This comment was marked as off-topic.
This comment was marked as off-topic.
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Dear @github-staff, it's been 56 days for me now, and ticket #3003775 (Submitted from Sep 18) about account recovery for me (https://github.com/greenmg2003) didn't have a response yet. Actions that I have done:
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58 days and counting |
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I have the same problem, GitHub Support does not respond even after 100 days! |
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https://support.github.com/ticket/personal/0/2951456 |
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14 days... 30 days... 45 days.... I have been waiting 91 days since I opened my support request. Been waiting over 3 months, with no response. It was flagged for changing a README too quickly, and since then, I can't do anything. |
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Hey @github-staff .. why do we actually pay for support if you don't provide it? You're a multi-BILLION dollar company. |
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They are bitching around instead of doing their work... totally useless... |
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I have the same problem, GitHub Support does not respond even after 100 days! https://support.github.com/ticket/personal/0/2951456
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We had a ticket that has been now been opened since November with the urgent title Ticket number: #3105025) we still haven't received a response. Please Help @github-staff! |
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same happens to me ! |
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and others
👋 Welcome!
That does sound a bit old, depending on the team that needs to deal with it. I’ve flagged your ticket for them anyway in case it got lost. Hopefully you’ll hear back soon.