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Unable to open Pieces Copilot Service #555

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hasindu-nagolla opened this issue Dec 25, 2024 · 2 comments
Closed

Unable to open Pieces Copilot Service #555

hasindu-nagolla opened this issue Dec 25, 2024 · 2 comments
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status:triaged The ticket has been reviewed, prioritized, categorized, and assigned to the appropriate team member.

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@hasindu-nagolla
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Error: ApiException 500: Format Metrics snapshot failed.

Installation Details

Succeeded: true
Path: C:\Program Files\WindowsApps\com.MeshIntelligentTechnologi.PiecesOS_11.0.0.0_x64__84gz00a5z79wr/os_server.exe

PiecesOS Information

ID: 00b2d39f-b555-450f-9d21-99eb55098e30

User: c7cdc0f3-6f72-42e5-a04e-8d23713af352
Current Version: 11.0.0
Min Version Supported: 11.0.0
Max Version Supported: 12.0.0
Local Port: 39300

Device Information

Operating System: Windows
Current Version: "Windows 10 Pro" 10.0 (Build 26100)
Min Version Supported: Windows 10 Build 1903
@mark-at-pieces mark-at-pieces self-assigned this Dec 26, 2024
@mark-at-pieces
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Hey @hasindulakshan , there was an issue w/ 11.0.2 PiecesOS if you could upgrade to 11.0.2 and retry that would be very helpful!

@mark-at-pieces mark-at-pieces added the status:triaged The ticket has been reviewed, prioritized, categorized, and assigned to the appropriate team member. label Dec 26, 2024
@mack-at-pieces
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Duplicate of #564

@mack-at-pieces mack-at-pieces marked this as a duplicate of #564 Jan 3, 2025
@pieces-support-bot pieces-support-bot bot mentioned this issue Jan 18, 2025
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@pieces-support-bot pieces-support-bot bot mentioned this issue Jan 28, 2025
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@mack-at-pieces @mark-at-pieces @hasindu-nagolla