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@Yujie-Xie
Yujie-Xie committed Jan 16, 2025
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28 changes: 14 additions & 14 deletions tidb-cloud/connected-care-announcement.md
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Expand Up @@ -23,18 +23,18 @@ In the Connected Care services, there are four support plans: **Basic**, **Devel
The following table provides an overview for each support plan in the Connected Care services. For more information, see [Connected Care Details](/tidb-cloud/connected-care-detail.md).

| Support plan | Basic | Developer | Enterprise | Premium |
|:-------------------------------------------------------|:-----------------------------|:----------------------------------------------|:-----------------------------------------------|:------------------------------------------|
| Recommended workloads | Personal or starter projects | Workloads under development | Workloads under production | Business-critical workloads in production |
| Billing and account inquiries | ✔ | ✔ | ✔ | ✔ |
| Technical support | - | ✔ | ✔ | ✔ |
| Initial response time | - | Business hours | 7x24 | 7x24 |
| Connected: Clinic service | - | - | ✔ | ✔ |
| Connected: AI chat in IM | - | - | ✔ | ✔ |
| Connected: IM subscription for TiDB Cloud alerts | - | - | ✔ | ✔ |
| Connected: IM ticket creation and update subscriptions | - | - | ✔ | ✔ |
| Connected: IM interaction for support tickets | - | - | - | ✔ |
| Technical account manager | - | - | - | ✔ |
| Support plan | Basic | Developer | Enterprise | Premium |
|:-------------------------------------------------------|:-----------------------------|:---------------------------------------------|:-----------------------------------------------|:------------------------------------------|
| Recommended workloads | Personal or starter projects | Workloads under development | Workloads under production | Business-critical workloads in production |
| Billing and account support | ✔ | ✔ | ✔ | ✔ |
| Technical support | - | ✔ | ✔ | ✔ |
| Initial response time | - | Business hours | 7x24 | 7x24 |
| Connected: Clinic service | - | - | ✔ | ✔ |
| Connected: AI chat in IM | - | - | ✔ | ✔ |
| Connected: IM subscription for TiDB Cloud alerts | - | - | ✔ | ✔ |
| Connected: IM ticket creation and update subscriptions | - | - | ✔ | ✔ |
| Connected: IM interaction for support tickets | - | - | - | ✔ |
| Technical Account Manager | - | - | - | ✔ |

> **Note**
>
Expand All @@ -56,9 +56,9 @@ The support plans in the Connected Care services introduce a completely new set

This feature provides you with an easy way to subscribe to alert notifications via an IM tool, keeping you informed about critical updates.

- Connected: IM subscription for ticket updates
- Connected: IM ticket creation and update subscriptions

This feature enables you to subscribe to your support ticket updates through an IM tool.
This feature enables you to create support ticket and subscribe to your support ticket updates through an IM tool.

- Connected: IM interaction for support tickets

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14 changes: 7 additions & 7 deletions tidb-cloud/connected-care-detail.md
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Expand Up @@ -69,6 +69,12 @@ This document provides detailed information about the [Connected Care](/tidb-clo
<td>End-to-end database guidance</td>
<td>End-to-end database guidance</td>
</tr>
<tr>
<td>-</td>
<td>-</td>
<td>Connected: Clinic service for advanced monitoring</td>
<td>Connected: Clinic service for advanced monitoring</td>
</tr>
<tr>
<td>-</td>
<td>-</td>
Expand All @@ -87,12 +93,6 @@ This document provides detailed information about the [Connected Care](/tidb-clo
<td>Connected: IM ticket creation and update subscriptions</td>
<td>Connected: IM ticket creation and update subscriptions</td>
</tr>
<tr>
<td>-</td>
<td>-</td>
<td>Connected: Clinic service for advanced monitoring</td>
<td>Connected: Clinic service for advanced monitoring</td>
</tr>
<tr>
<td>-</td>
<td>-</td>
Expand All @@ -103,7 +103,7 @@ This document provides detailed information about the [Connected Care](/tidb-clo
<td>-</td>
<td>-</td>
<td>-</td>
<td>Technical Account Management</td>
<td>Technical Account Manager</td>
</tr>
<tr>
<td rowspan="5">Customer Resources</td>
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