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Addresses not added to "CC" when replying to emails with multiple "To" addresses #9764

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ojs87 opened this issue Sep 13, 2022 · 0 comments
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Area: Emails:Compose Issues & PRs related to email compose Priority:Important Issues & PRs that are important; broken functions, errors - there are workarounds Status:Fix Proposed A issue that has a PR related to it that provides a possible resolution Type: Bug Bugs within the core SuiteCRM codebase

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@ojs87
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ojs87 commented Sep 13, 2022

Issue

When you hit "Reply To All" to an email in SuiteCRM, if the email has a second address in the "To" field, this address doesn't get added to the CC field.

Expected Behavior

You would expect the reply to send to this address as well, or at least add it to the CC field by default

Actual Behavior

Only the "From" address and any CC in the original email gets added to the new email.

Possible Fix

Add any address that isn't the address that the email was sent to to the CC field.

Steps to Reproduce

  1. Open up an email that has multiple "To" addresses
  2. In the Action menu, hit "Reply To All"
  3. Only the "From" address will be added to the new email and the additional "To" addresses will be ignored.

Context

Your Environment

  • SuiteCRM Version used: 7.12.7
  • Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Firefox 104.0
  • Environment name and version (e.g. MySQL, PHP 7): PHP 7.4
  • Operating System and version (e.g Ubuntu 16.04): Ubuntu 20.04.5 LTS
ojs87 added a commit to ojs87/SuiteCRM that referenced this issue Sep 13, 2022
ojs87 added a commit to ojs87/SuiteCRM that referenced this issue Sep 13, 2022
ojs87 added a commit to ojs87/SuiteCRM that referenced this issue Sep 13, 2022
@johnM2401 johnM2401 added Type: Bug Bugs within the core SuiteCRM codebase Status:Fix Proposed A issue that has a PR related to it that provides a possible resolution Priority:Important Issues & PRs that are important; broken functions, errors - there are workarounds Area: Emails:Compose Issues & PRs related to email compose labels Sep 16, 2022
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Labels
Area: Emails:Compose Issues & PRs related to email compose Priority:Important Issues & PRs that are important; broken functions, errors - there are workarounds Status:Fix Proposed A issue that has a PR related to it that provides a possible resolution Type: Bug Bugs within the core SuiteCRM codebase
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