[Paramount] - Video Start Failure on VirginMedia Set Top Box #4676
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platform: TV/STB
Issues affecting smart TV or set-top box platforms
priority: P2
Smaller impact or easy workaround
status: archived
Archived and locked; will not be updated
type: bug
Something isn't working correctly
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joeyparrish
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platform: TV/STB
joeyparrish
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Dec 8, 2022
…ple/Safari (#4678) In order to get the playback working, I am excluding VirginMedia device from isApple() platform test, otherwise it incorrectly fails at isBrowserSupported(). Fixes #4676 Co-authored-by: Casey Occhialini <[email protected]>
joeyparrish
pushed a commit
that referenced
this issue
Dec 8, 2022
…ple/Safari (#4678) In order to get the playback working, I am excluding VirginMedia device from isApple() platform test, otherwise it incorrectly fails at isBrowserSupported(). Fixes #4676 Co-authored-by: Casey Occhialini <[email protected]>
joeyparrish
pushed a commit
that referenced
this issue
Dec 8, 2022
…ple/Safari (#4678) In order to get the playback working, I am excluding VirginMedia device from isApple() platform test, otherwise it incorrectly fails at isBrowserSupported(). Fixes #4676 Co-authored-by: Casey Occhialini <[email protected]>
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Have you read the FAQ and checked for duplicate open issues?
Yes. There are no duplicates for this one
What version of Shaka Player are you using?
4.2.0
Can you reproduce the issue with our latest release version?
Yes
Can you reproduce the issue with the latest code from
main?Yes
Are you using the demo app or your own custom app?
Custom app
If custom app, can you reproduce the issue using our demo app?
N/A
What browser and OS are you using?
WebKit based environment
For embedded devices (smart TVs, etc.), what model and firmware version are you using?
Virgin Media Arris
What are the manifest and license server URIs?
What configuration are you using? What is the output of
player.getConfiguration()?Default configuration. Nothing customized. No DRM...etc. Just trying to play a clear BigBuckBunny mpd
What did you do?
Loaded a simple page with Shaka player onto the Virgin Media device. Playback won't start, because it fails on
isBrowserSupported()check. It is incorrectly getting categorized as an old Safari browser.UserAgent
What did you expect to happen?
I expected it to start playback without any issues.
What actually happened?
Playback did not start.
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