Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

docs: add note for Safari captions error #174

Merged
merged 3 commits into from
Jul 30, 2018
Merged

docs: add note for Safari captions error #174

Changes from all commits
Commits
Show all changes
3 commits
Select commit Hold shift + click to select a range
9a380bf
docs: add note for Safari captions error
Jul 30, 2018
ef8098b
updated wording
Jul 30, 2018
d03486e
caps
Jul 30, 2018
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
8 changes: 8 additions & 0 deletions docs/troubleshooting.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -9,6 +9,7 @@ For issues around data embedded into media segments (e.g., 608 captions), see th
- ["No compatible source was found" on IE11 Win 7](#no-compatible-source-was-found-on-ie11-win-7)
- [CORS: No Access-Control-Allow-Origin header](#cors-no-access-control-allow-origin-header)
- [Desktop Safari/iOS Safari/Android Chrome/Edge exhibit different behavior from other browsers](#desktop-safariios-safariandroid-chromeedge-exhibit-different-behavior-from-other-browsers)
- [MEDIA_ERR_DECODE error on Desktop Safari](#media_err_decode-error-on-desktop-safari)

## Content plays on Mac but not Windows

Expand Down Expand Up @@ -37,3 +38,10 @@ you need to properly configure CORS on your server: https://github.com/videojs/h
Some browsers support native playback of certain streaming formats. By default, we defer to the native players. However, this means that features specific to videojs-http-streaming will not be available.

Solution: use videojs-http-streaming based playback on those devices: https://github.com/videojs/http-streaming#overridenative

## MEDIA_ERR_DECODE error on Desktop Safari

This error may occur for a number of reasons, as it is particularly common for misconfigured content. One instance of misconfiguration is if the source manifest has `CLOSED-CAPTIONS=NONE` and an external text track is loaded into the player. Safari does not allow the inclusion any captions if the manifest indicates that captions will not be provided.

Solution: remove `CLOSED-CAPTIONS=NONE` from the manifest