Proposal: QuiteSpace Shared Creative Working Place

README.md

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 # QuietSpace
-A co-working space located at 16 Palmers Rd, London, E2 0SY, United Kingdom
+
+> _Where London's most creative people go to get (["deep"](https://www.youtube.com/watch?v=KX_2a_jsGYw)) work **done**_.
+
+![quiet-please-wall-art](https://cloud.githubusercontent.com/assets/194400/23511482/1cbe7720-ff55-11e6-8f21-82753e5dab6a.jpg)
+
+## _Why_?
+
+There are _hundreds_ of co-working spaces/offices in London,
+so why do we **_need_ another one**?
+
+> `As a` ***creative person*** (_writer/designer/developer/videographer_)<br />
+> `I need` a **_quiet_ place** to get my **work _done_** (_without interruptions_) <br />
+> `So that` I can ***be/feel productive***. <br />
+
+> As the members of QuietSpace want to _share_ that environment with other like-minded creative people.
+
+### `QuietSpace`'s _Mission_ is to curate the most <br />_creatively productive_ working environment in London.
+
+## What?
+
+### A Co-Working Space Located at 16 Palmers Rd, London, E2 0SY
+
+Map: https://www.google.co.uk/maps/place/16+Palmers+Rd,+London+E2+0SY/ <br />
+Contact: <a href="tel:02036090609">0203 609 0609</a>
+
+#### Features
+
++ A **_well-designed_ work space** with all the amenities you expect (_good internet and cell phone signal_)
+
++ **Cost-effective** (_competitive_) **Membership Rates**
+with excellent added-value benefits.
+
++ Great **transport links** (Tube & Bus), "**Cycle Hire**" station **100m** from our door.
+
++ Multiple bicycle racks (_for locking your bike_) 50m from office (_with CCTV for peace-of-mind_)
+
++ Close to town if you need to go in for a client meeting, pitch an investor or lunch with a friend.
+
++ Like-minded creative professionals working on highly innovative projects. We share all our knowledge openly/cooperatively so you can learn how to make any digital product from concept/design to running on customer's devices!
+
++ Next to Regents Canal (_perfect for people who cycle or like running_)
+
++ 4 Parks within walking distance.
+
++ Great Gym (2 minutes walk)
+
++ Out-door/Park Gym (_free. also 2 mins walk_)
+
++ Mile End Climbing Wall (5 minutes walk): https://www.mileendwall.org.uk/
+
++ Great restaurants & cafes nearby 5mins walk.
+
++ Free tea & coffee (_tell us what your favourite brand/flavour is and will make sure it's always in stock!_)
+
++ Free Fresh Fruit for members.
+
++ Blender and Juicer equipment so you can make your own. (_or for "cost price" you can buy made-this-moring cold-pressed organic juice or smoothies from our supplier_)
+
++ Fridge and microwave oven.
+
++ Registered Office for your Company with mail service.
+Get your **post/parcels** delivered to the office at no extra cost.
+
+#### Desk Rental Rates >> _Simple/Transparent Pricing_
+
+We aim to be _cost-effective_ while giving our members lots of added value.
+
++ Monthly Subscription **£180/desk** (_hot desk + clean desk policy_)
+storage lockers for food/chargers etc. (_for full-time members_)
++ Pay-as-you-Go **£11/day** (_sold in blocks of 5 "credits"_)
+
+> "Old" Pricing: http://www.founderlondon.com/images/workhere.jpg <br />
+> Discussion: https://github.com/foundersandcoders/london-programme/issues/42
+
+### World-Class Meetup & Training Venue
+
+Part of dwyl's of our mission to help everyone discover what they love doing requires us to share our knowledge through Meetups and training.
+
+We have _already **successfully**_ used the space for training both
+our own team members, our clients and complete strangers.
+
+Our plan is to create a _public_ training calendar for QuietSpace
+where people can view (_and register interest_) our specific training.
+
+#### What Will We Learn?
+
+We already have a "bank" of
+[52+](https://github.com/search?q=org%3Adwyl+learn)
+tutorials in various levels of "maturity" which we plan to create
+a video introduction for. The format this will take is recording a "complete beginners workshop" see: https://github.com/dwyl/hq/issues/267
+
+We have a _rough **order**_ for the learning material:
+https://github.com/dwyl/the-book/issues/69 but we expect to be "_dynamic_" and will respond to the requests/needs of the attendees/members.
+
+
+#### Training Registration System
+
+For the QuietSpace-based training we will need a
+registration system/process so people can
+book a space on the training for a specific day/time.
+(_The **MVP** can use an
+**existing "booking" tool** provided we capture all the requirements
+before making a decision. as always we **prefer open source**._)
+
+
+### QuietSpace Timetable for Co-Working, Breaks and Meetups/Training
+
+The most productive people in the world all have a well-defined Timetable for getting their work done.
+
+|Start - End    | Description |
+|---------------|-------|
+| 04:00 - 06:00 | Healthy food preparation (_upstairs available for work, expect some noise will be made downstairs_) |
+| 06:00 - 07:00 | Self-guided Yoga / Pilates / Mindfulness (Downstairs), Reading or Quiet work Upstairs |
+| 07:00 - 10:00 | "Early Bird's" Focus Time (_absolute silence please this is when we get our best work done_) |
+| 10:00 - 10:30 | Morning break (_moderate chat/noise acceptable_) |
+| 10:30 - 12:30 | Morning Focus Time (_please whisper or use "instant messaging" to communicate_) |
+| 12:30 - 14:00 | Lunch Break (_moderate chat/noise acceptable though please be respectful of people working through lunch_) |
+| 14:00 - 16:00 | Afternoon Focus Time (_please whisper or use "instant messaging" to communicate_) |
+| 16:00 - 16:30 | Afternoon Break (_moderate chat/noise acceptable_) |
+| 16:30 - 18:30 | "Final Push" Focus Time (_please whisper or use "instant messaging" to communicate_) |
+| 18:30 - 19:00 | "Show & Tell", "Get Help", "Q&A", "Decompress Time" |
+| 19:00 - 20:30 | Meetup, Event or Evening Training (_training space bookable by members_) |
+| 20:30 - 21:00 | Tidy up the space ready for next session. |
+| 21:00 - 23:00 | "Late Shift" Focus Time (_Upstairs only. please whisper or use "instant messaging" to communicate_) |
+| 23:00 - 04:00 | "Night Owls Club" (_for people who work best at night. Upstairs only.  Please apply for a door key. Door must be kept locked except for entry/exit. No Slumber Parties! ;-) Last person out switch off all lights/heaters and set the alarm!_) |
+
+
+## How? (_Proposal_)
+
+Our "***metric***" for this should be a "hybrid" NPS/Productivity score.
+
+> Mark will formulate exactly how to calculate this and capture the data
+  from all members on an on-going basis. This is one of our USPs so getting regular data/feedback is essential.
+
+### TODO
+
++ [ ] **Market _Validation_**
+  + [ ] Create a basic survey (_using your choice of survey tool_)
+  with ***questions*** (_proposed_):
+    + [ ] Where do you get your most valuable work done?
+    + [ ] What time of day are you most productive?
+    + [ ] On a scale of 1 - 5
+    (_where 1 is **disagree strongly** and 5 is **agree strongly**_)
+    + I work best when in a quiet environment.
+    + I regularly wear earphones to block out noise
+    when I'm trying to concentrate on my work.
+    + I find it difficult to get back into my work if I am interrupted.
+    + I like to openly discuss my work with my co-workers and pick their brains without calling a "formal" meeting.
+  + [ ] Collect responses to the survey by using Google Adwords
+  to target people who are searching for "London Co-Working" direct them to the survey.
+  + [ ] Use Google Analytics to track response/dropout rate.
++ [ ] ***Membership Registration/Management*** System (_can be a [**spreadsheet**](https://github.com/dwyl/html-form-send-email-via-google-script-without-server) for MVP with a view to using our [CRM](https://github.com/dwyl/hq/issues/161) after MVP_)
+but ideally would link to the ***payment processing***/verification so it's clear who has paid.
+
++ [ ] Monthly/Pay-as-you-Go **Payment Collection** System (_e.g: GoCardless_)
+
++ [ ] **Desk allocation** system (_so people can **reserve** a **specific desk**
+  if they want to and we **know** when we're "**full**"_)
+
++ [ ] **Check-in** system when people arrive (_also useful for fire safety_)
+
++ [ ] Anonymous ***feedback*** system so people can complain if they feel the need to?
+see: https://github.com/dwyl/hq/issues/183
+
+> Making the QuietSpace Co-working space a success
+is an _integral_ part of dwyl's wider mission.
+Having a productive place for our London-based team
+to work is _essential_ for in-person collaboration.
+
+
+### Number of Desks
+
++ Upstairs: 16 Seats, 2 Standing Desks
++ Downstairs: 12 Seats, 2 Standing Desks
+
+### _Potential_ Revenue at "_Full Capacity_"
+
+32 Places @ £180/month = **£5,760**
+
+This will cover our costs and could pay for an
+[***Office Manager***](https://github.com/dwyl/quietspace/issues/25)
+
+> _**initially** the **actual** occupancy will be lower,
+but if we **focus on our "One Metric that Matters" (OMTM)**
+we will easily get to full membership + waiting list_.
+
+
+Which means that we _could_ either accumulate a surplus and spend it
+on making the space nicer for everyone, or we can lower prices once
+we reach full capacity.
+
+Either way, I don't think lowering the prices _now_ is a good idea
+because it _de-values_ the place and signals "_we'll take anyone_" ...
+
+
+### Constraints/Blockers
+
++ Bathroom (Toilet) Facilities ...
+(_possible mitigation in suggestions below_)
++ Locker/Storage space
++ Lots of junk lying around upstairs and [downstairs]()
+
+
+
+### _Fixed_ Overheads (_Costs we have to Cover_)
+
+We calculate our pricing based on our need to cover ***Fixed Overheads***:
++ Rent: £2500 (_please input exact number_)
++ Rates: £500
++ Electricity: £200/month
++ Cleaning: £100/month
++ Internet: £100/month
++ Insurance: £50/month
++ "Free" Tea & Coffee: £50/month  (_please define a monthly budget_)
+
+Total _Fixed_ Costs: £3,600
+
+> _**Question**: should we **budget** for an **Office Manager**? (part time?)_ <br />
+_please discuss_: https://github.com/dwyl/quietspace/issues/25
+
+### Office Manager
+
+> There is still an _open_ discussion on the _need_ for an "Office Manager"
+please see: https://github.com/dwyl/quietspace/issues/25
+
+The Office Manager (_or **two** people who "job share"_)
+is responsible for ensuring the wellbeing and _thriving_ of members.
+
+![image](https://cloud.githubusercontent.com/assets/194400/23541687/de0bf28c-ffe0-11e6-8de4-d4163eed8981.png)
+
+People cannot reach the full (_creative_) potential if their
+"_basic needs_" aren't met.
+
+#### Responsibilities
+
+
++ Opening the Office (_if no members with keys open the space first_)
++ Member Relations
+  + Inducting all new members with:
+    + "Welcome Pack" (_this can be via email_)
+    + Health & Fire Safety Briefing
+    + Photo for our "Members Directory"
+    + Scan new member's ID (_e.g driver's license or passport_)
+    for Enhanced Disclosure purposes
+    (_we need to know exactly who we are working with_).
+    + Encourage them to connect with LinkedIn so people can see their skills.
+  + Ensuring _existing_ members are well looked after & needs are met.
+    + Coffee/Tea/Milk/Alternatives
+    (_ensure we are always stocked with member's favourites_)
+    + Sate of repair for all fixtures/fittings, lighting bathroom
+    + WiFi (_monthly signal and speed tests to ensure quality_)
+  + Security & Safety are regularly checked
+    + Door Entry System is checked
+    + Fire Alarm tests (_quarterly test all sensors and alarm_)
+  + Responding to _new_ member applications/registrations (_promptly_)
+  + Ensuring that people in QS have reserved their desk for the day and have
+  checked-in so we know they are in the space (_both for fire safety and billing_).
+  + Resolving any Member Disputes (_hopefully these won't happen
+  but the person we hire needs to understand that it's possible that they
+  may need to "mediate" a "so-and-so is never cleans their desk
+  and makes lots of noise..." claim ..._)
+  + Revocation of Membership
+  (_we need clear membership criteria and a "3 strikes" rule enforcement._)
++ Receiving Post/Parcels on behalf of members
+  + Opening, Scanning and Emailing post for members who want this option.
+  + Fowarding or Returning-to-Sender
+  for addressees who are no longer (_paying_) members.
++ Ensuring that all accounts for QS are up-to-date (_bills/rates paid_)
++ Periodic check for "_better deal_" on Fixed Overheads e.g: faster internet,
+better insurance or alternative (green) energy supplier.
++ Maintaining the QS website?
++ Marketing the space to potential new members?
+
+#### Remuneration
+
+We expect the Office Manager to be paid (_around_) **£9/h** (_£18k/year_) <br />
+(_i.e: not a "fortune" but well above
+["London Living Wage"](https://www.trustforlondon.org.uk/policy-change/strategic-work-item/london-living-wage/)
+and a good step up for a lot of really good
+people who are currently stuck in "Zero Hour Contract" jobs._)
+
+> _**Note**: this compensation is a "**base**" and we will gladly
+discuss "**performance related pay**" for outstanding results.
+e.g: percentage of income over full occupancy and/or additional member services_.
+
+### Suggestion Improvements (_for discussion_)
+
++ [ ] Leave door to F&C and QuietSpace open during the day so _both_ Toilets
+can be used by members.
++ [ ] A Green lightbulb outside the bathroom linked to the bathroom light so people
+can see from a glace if it's free. This can bee hooked up using IoT
++ [ ] Oil diffusers (_pleasant smell_)
++ [ ] Whiteboards (_fixed to the wall?_)
++ [ ] "Free" Fresh Fruit?
++ [ ] Bring a friend (_first day is free but they need to register
+  with valid email address/phone number for insurace purposes_)
++ [ ] "Sign-up your friends as memebers" _10% discount_ applied to both members?
++ [ ] Cost _Decreases_ For Everyone as Membership Increases?
++ [ ] Lockers? (_with actual locks ... please open issue to discuss_)
++ [ ] Desk Numbering?
++ [ ] QR Codes on Desks so people "Check-in" for the day?
++ [ ] ***Meetups***? Can we hold meetups in the space e.g. 19:00 - 20:30? crucially will they add value to the members and wider community?
++ [ ] Register for VAT? https://www.gov.uk/vat-registration-thresholds we don't
+need to. is there any point in collecting paying VAT...?
+
+### Value-Added Services for Small One-Person-Companies
+
++ [ ] Registered Address for Freelancers/Ltd Co. (_included in membership_)
++ [ ] Mail forwarding for people who are working remotely but still want a fixe address
+for the company/invoices etc.
++ [ ] Mail opening, scanning and email service. (_most "registered office" providers have this service_)
+
+
+## Inspiration
+
++ https://secondhome.io dwyl-er [@hyprstack](https://www.linkedin.com/in/mario-mendes-30491820/ "Mario Mendes")
+works at "SecondHome" and has offered to give us a tour.
++ https://www.quora.com/What-is-the-best-coworking-space-in-London
++ https://99designs.co.uk/blog/business-en-gb/best-co-working-spaces-london/
++ http://www.creativeboom.com/features/10-creative-co-working-studios-in-london-for-designers-and-freelancers/