Proposal: QuiteSpace Shared Creative Working Place #26

nelsonic · 2017-03-02T09:26:24Z

This pull request summarises the discussion we had in the chesterfield cafe about QuietSpace.
Attendees were @markwilliamfirth, @Jbarget, @iteles & @nelsonic

I would welcome review/feedback on the content.
The README.md is a draft/proposal and I'm 100% happy for anyone else to edit/improve
(or scrap and start over!)

To read the rendered Markdown please see:
https://github.com/dwyl/quietspace/blob/a-modest-proposal/README.md

Jbarget · 2017-03-02T16:28:24Z

@nelsonic Are display monitors for each 'desk' part of the offer? If so I would definitely mention them. This would be a big selling point for me

Also the viability of the timetable (mainly 11pm - 4am) sounds like its heavily linked to you guys living at dwyl HQ? Has that been taken into account?

nelsonic · 2017-03-02T16:54:12Z

@Jbarget good point. I left out the monitors because we discussed having a "trial" monitor and getting people's feedback ... I think if we are able to set up desk numbering and reservation we can quickly gauge the demand for monitors and respond accordingly.

As for the 11pm - 4am time slot ... I want to test the idea.
If a person wants to take it on they have to apply for it.
This slot is not dependent on us in any way;
I'm not going to be opening/closing the shop. the "Owl" is!
each person that applies to get a key (so they can be a "night owl" in the space)
will be background checked and will have to undergo an "induction"
so they are competent in locking up. We will have security cameras and all valuables
(except monitors) will be locked away when the "office manager" leaves for the day.

Again, everything in this PR is a proposal for discussion.
We had our cafe "chat" about QS a couple of weeks ago.
Fat Lama have left over a week ago and each day that passes we are bleeding money.
So we need to get this ball rolling today.
Please feel free to create issues to discuss any points that you think should be discussed separately and make amendments directly on the branch linking to the issue. 👍

sohilpandya · 2017-03-02T17:17:13Z

README.md

+We aim to be _cost-effective_ while giving our members lots of added value.
+
+ Monthly Subscription **£180/desk** (_hot desk + clean desk policy_)
+ Pay-as-you-Go **£11/day** (_sold in blocks of 5 "credits"_)


@nelsonic What has led you to this day rate?

good question. it seems "more affordable" than £15/day.
as far as I'm aware there aren't any people on "Pay-as-you-Go" right now...
a related question is: do we even want to do "Pay-as-you-Go" ?
Or do we want to do "One Price" for simplicity...?

I think we should think about how we can structure the pricing better so that we have more long term tenants.

If we go down the route of credits then a strategy such as:
1 credit: £20;
5 Credit: £80;
10 Credit: 150

But then if someone is paying for 10 credits they may as well rent for the month. 😕

What are the thoughts on a having a monthly and weekly pricing but no pay as you go? Is there enough of a market for us to go after the people looking for a desk for a day?

Have we done any research on whether the £180 is the perfect price for this co-working space or is it too little/too much?

We should test the numbers. ✅
Everything in this PR is a "proposal". 👍
From research £200 is cheap for London.
What we want is a "market clearing price" (i.e. a no-brainer) so that we get many applicants. we can then chose the "best" (most creative / best fit) people...

sohilpandya · 2017-03-02T17:19:24Z

README.md

+| 20:30 - 21:00 | Tidy up the space ready for next session. |
+| 21:00 - 23:00 | "Late Shift" Focus Time (_Upstairs only. please whisper or use "instant messaging" to communicate_) |
+| 23:00 - 04:00 | "Night Owls Club" (_for people who work best at night. Upstairs only.  Please apply for a door key. Door must be kept locked except for entry/exit. No Slumber Parties! ;-) Last person out switch off all lights/heaters and set the alarm!_) |
+


I'm worried that we are setting very high expectations to start out with especially the morning Yoga sessions. 🏃‍♀️

👍 We should differentiate between what will happen from day one and what is planned!

@iteles if we don't set a tone by having a timetable then chaos will continue ...
I think having a timetable is attractive for people who want/need structure for their work!

@sohilpandya "High expectations" are usually a very good thing.
https://en.wikipedia.org/wiki/Pygmalion_effect

This hour is meant to be Self-directed ...
I already do Yoga at this time on our veranda at home.
Please remove it from the timetable if you're "worried"... 😕

My idea was to structure exercise/mindfulness into the space's timetable for a reason: it's aspirational!
People want to exercise. if we make the time available to them and they take it up, that's awesome!
the reality is: most people will not get up to come to an office to do yoga.
it's like offering free lobster at Everest Basecamp even if people really like the idea there still won't be many "takers" ... 😉
But if anyone does want to do it they are more than welcome to use the space for this purpose.

Failed expectations are one of the biggest sources of frustration and disappointment

@markwilliamfirth agreed. 👍
The expectation I want to set is: to have "best possible place to work". 🥇
Right now QS is definitely not the best place to get creative work done in London. 😞

I'm happy for you or anyone else to cut out anything from this readme/PR. ✂️
and add what ever you think is important/priority for making this thing work in 3 months. 📆

as discussed, I didn't write this PR because I think I'm "best" suited for this task. 🙃
I just wanted to get this ball rolling
so we can have sort out our office space both for dwyl and for QuietSpace Ltd. ❤️ ✅
I know you will do a great job of sorting QS. 🚀
So I've "un-watched" the repo 🔕
and will only reply when mentioned/assigned to an issue. 🤙
Thank you for sorting this for us! 🦄

iteles

A question or two below but no blockers from me!

iteles · 2017-03-02T16:58:32Z

README.md

+so why do we **_need_ another one**?
+
+> `As a` ***creative person*** (_writer/designer/developer/videographer_)<br />
+> `I need` a **_quite_ place** to get my **work _done_** (_without interruptions_) <br />


Typo: quite ➡️ quiet (only mentioning it as quite critical ;)

iteles · 2017-03-02T17:03:10Z

README.md

+
+#### Features
+
+ A well-designed work space with all the amenities you expect (_good internet and cell phone signal_)


Vodafone/Giffgaff has not-so-great signal so I propose we remove this second part as about cell phone signal as we can't do much about it

Remove it.
Please think of a "hygiene factor" https://en.wikipedia.org/wiki/Two-factor_theory
or... we can just imply that everything is awesome.

iteles · 2017-03-02T17:06:24Z

README.md

+
+We aim to be _cost-effective_ while giving our members lots of added value.
+
+ Monthly Subscription **£180/desk** (_hot desk + clean desk policy_)


I don't have a view on these prices at the moment (except that the day rate seems too cheap for me given we're going to have to invest in developing a booking tool so we don't have 70 people 'dropping in' on the same day)

if we have 70 members we'll have "good problems" to solve.
But I get your point. The desk booking thing is a 1-day MVP.

iteles · 2017-03-02T17:09:24Z

README.md

+
+### World-Class Meetup & Training Venue
+
+Part dwyl's of our mission to help everyone discover what they love doing requires us to share our knowledge through Meetups and training.


Typo: 'part dwyl' ➡️ 'part of dwyl'

Also, is this the first time we mention dwyl? We need to say above this somewhere that QuietSpace is run by dwyl.

please feel free to update this if you like. I don't mind either way.
I can argue in favour of removing all references to dwyl so the companies are separate ...
equally if it was not for dwyl there wouldn't be a "QuietSpace"...

iteles · 2017-03-02T17:10:41Z

README.md

+
+#### What Will We Learn?
+
+We already have a [52+](https://github.com/search?q=org%3Adwyl+learn)


Typo: 'have a 52+' ➡️ 'have 52+'

iteles · 2017-03-02T17:12:09Z

README.md

+|---------------|-------|
+| 04:00 - 06:00 | Healthy food preparation (_upstairs available for work, expect some noise will be made downstairs_) |
+| 06:00 - 07:00 | Self-guided Yoga / Pilates / Mindfulness (Downstairs), Reading or Quiet work Upstairs |
+| 07:00 - 10:00 | "Early Bird's" Focus Time (_absolute silence please this is when we get our best work done_) |


The proposal we have from Emma Is for yoga 08h30 - 09h30, but this shouldn't be a blocker as it's not a certainty.

Ines, this is self-directed yoga/pilates following a YouTube video the way I have been doing.
If Emma is able to come to the space that's awesome. but we cannot put "Emma's Yoga" in the timetable as a "thing" because then people Expect it and complain when Emma is no longer available.

again this is a proposal. if you have a better suggestion, please just update the doc directly. thanks! ❤️

iteles · 2017-03-02T17:14:34Z

README.md

+
+ [ ] Anonymous ***feedback*** system so people can complain if they feel the need to?
+see: https://github.com/dwyl/hq/issues/183
+


Aren't we missing the decibel meter from this list?

Please add it in. I'm not relying on it being created before we can launch this.

iteles · 2017-03-02T17:15:24Z

README.md

+ Internet: £100/month
+ Insurance: £50/month
+ "Free" Tea & Coffee: £50/month  (_please define a monthly budget_)
+


We need to add in the free fruit if that's part of the proposal.

We need to open an issue for "Free Fruit", and poll the membership.

iteles · 2017-03-02T17:29:15Z

README.md

+### _Potential_ Revenue at "_Full Capacity_"
+
+32 Places @ £170/month = **£5,440**
+


This figure includes the desks that will be used by dwyl. Which makes sense, but we need to be aware that 8-12 of these places will not be bringing in revenue.

@iteles please amend the figures as required. I just wanted to get something down so we can start plugging the "leak"... the space is costing us (i.e. you and me) "real money" until we are at capacity, we need to get on this ASAP!

Right now 4-6 dwyl people are using desks. because most are "WFH".
We need dwyl people to register for the space so they are members.
we need everyone to reserve their desk/space so the system starts getting "dog-fooded".
.then if we find that there are 32+ people paying to use the space we can expand!!

nelsonic · 2017-03-03T08:14:52Z

@markwilliamfirth if you have time this morning, would mind checking over this draft/proposal. 🔍
Feel free to make changes and/or discuss specific things in issues. 💬
We're hoping to get this signed off soon so we can start implementing the plan. ⌛️
as "COO" you have final say on everything in this doc and the running of our physical space.

We expect shared creative working space to be one of our revenue streams for the future.
Given the hype around WeWork https://www.crunchbase.com/organization/wework we don't see why it cannot be a major component. If we curate the best place to work in London and make the systems scalable, enable the members to recruit other new members with a referral scheme etc. this could easily be a self-sustaining biz unit which gives the dwyl team a great place to work with plenty of interesting/creative co-workers! ❤️ ✅

@SimonLab / @jackcarlisle / @Jbarget / @Cleop thanks for reading the earlier draft.
Please leave a review comment if you have time so we get some consensus on the draft before Mark merges. (thanks!) 👍

Cleop

A couple of little questions from me but on the whole it looks good.

Cleop · 2017-03-03T09:24:31Z

README.md

+ [ ] "Free" Fresh Fruit?
+ [ ] Bring a friend (_first day is free but they need to register
+  with valid email address/phone number for insurace purposes_)
+ [ ] "Sign-up your friends as memebers" _10% discount_ applied to both members?


How long would this 10% discount be for? Ie. a month? This sounds almost infinite at the current wording. Also would there be a limit if it was infinite e.g. 10% discount can only be applied once per member?

10% discount is a suggestion.
my idea is that the 10% is permanent.
if someone brings 10 friends and they stay, they get their desk for free.
we want to encourage that kind of community "bring your friends" mindset.
it makes recruiting new members much easier.

We need to open an issue to discuss each suggestion...

Cleop · 2017-03-03T09:29:03Z

README.md

+
+ Upstairs: 16 Seats, 2 Standing Desks
+ Downstairs: 12 Seats, 2 Standing Desks
+


This may have been discussed during the initial meeting but what's the combination of this with dwyl members? Is 32 the full number of places available? Ie. if the space were to get 32 reservations a day what is the suggestion for existing dwyl members using the space?

There is no.14 upstairs...

@Cleop if we get 32 good applicants and they all pay the standard rate we can afford to get more space i.e. it becomes a profitable biz. right now we have plenty of space.
I'd say we should aim to get at least 20 people to join in the next 3 months.
20 paying members is our "break even" point where all fixed overheads are covered. 👍

Thanks for clarifying 👍

Jbarget · 2017-03-03T09:42:59Z

README.md

+
+#### Remuneration
+
+We expect the Office Manager to be paid (_around_) **£9/h** (_£18k/year_) <br />


The link says the London living wage is £9.75/hour, i think saying "well above London Living wage" isn't correct and potentially misleading

@Jbarget well spotted. I'm living in the past. thanks. Updated to £11/h. ✅
which for most minimum-wage zero-hours employees will be a good "bump".
(if the person does an outstanding job there's no reason they cannot be paid more)

iteles · 2017-03-05T22:00:51Z

@markwilliamfirth Could you please make time to review and get this merged in a starting point tomorrow (Monday)?

ghost

A good starting place for the QS plan

nelsonic added 2 commits March 2, 2017 09:18

adds outline (bullet points) to readme ...

74844b5

adds link to dwyl/hq#183 Feedback system

e8a8a18

nelsonic added the discuss label Mar 2, 2017

nelsonic added 2 commits March 2, 2017 14:21

adds proposed timetable for QuietSpace

4eacc33

adds list features. ready for initial review

72df2d3

nelsonic added awaiting-review enhancement labels Mar 2, 2017

nelsonic assigned iteles, sohilpandya, ghost , SimonLab, Jbarget and jackcarlisle Mar 2, 2017

sohilpandya added in-review and removed awaiting-review labels Mar 2, 2017

sohilpandya reviewed Mar 2, 2017

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nelsonic added 2 commits March 2, 2017 17:45

fix typo QuiteSpace >> QuietSpace see: #26 (comment)

5a2190f

addresses grammar issue noted by @iteles in #26 (comment)

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sohilpandya approved these changes Mar 2, 2017

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adds draft Office Manager responsibilities to readme for #25

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nelsonic assigned Cleop Mar 3, 2017

nelsonic changed the title ~~Proposal~~ Proposal: QuiteSpace Shared Creative Working Place Mar 3, 2017

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fixes typo noted by @Jbarget in #26 (comment)

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iteles added the priority-1 label Mar 5, 2017

nelsonic assigned ghost and unassigned sohilpandya, iteles, ghost , SimonLab, Jbarget, jackcarlisle and Cleop Mar 6, 2017

This was referenced Mar 9, 2017

Key-less Door Entry System #27

Open

dwyl 'Phase 1.5' dwyl/phase-three#50

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ghost merged commit 3b78a91 into master Mar 14, 2017

ghost deleted the a-modest-proposal branch March 14, 2017 18:26

ghost mentioned this pull request May 17, 2017

Daily Focus Time Slot Timings for Focus Hub #55

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		#### Features

		+ A well-designed work space with all the amenities you expect (_good internet and cell phone signal_)


		We aim to be _cost-effective_ while giving our members lots of added value.

		+ Monthly Subscription £180/desk (_hot desk + clean desk policy_)


		### World-Class Meetup & Training Venue

		Part dwyl's of our mission to help everyone discover what they love doing requires us to share our knowledge through Meetups and training.


		#### What Will We Learn?

		We already have a [52+](https://github.com/search?q=org%3Adwyl+learn)


		+ [ ] Anonymous *feedback* system so people can complain if they feel the need to?
		see: https://github.com/dwyl/hq/issues/183

		### _Potential_ Revenue at "_Full Capacity_"

		32 Places @ £170/month = £5,440


		+ Upstairs: 16 Seats, 2 Standing Desks
		+ Downstairs: 12 Seats, 2 Standing Desks


		#### Remuneration

		We expect the Office Manager to be paid (_around_) £9/h (_£18k/year_) <br />

Proposal: QuiteSpace Shared Creative Working Place #26

Proposal: QuiteSpace Shared Creative Working Place #26

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