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The updater fails - "An error occured trying to install this [0.59.0] update." - and "Try again to download & install" fails. #18663

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Wizardling opened this issue Jun 8, 2022 · 4 comments
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Area-Runner The PowerToys main executable Hot Fix Items we will product an out-of-band release for Issue-Bug Something isn't working Resolution-Fix Committed Fix is checked in, but it might be 3-4 weeks until a release.

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@Wizardling
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Wizardling commented Jun 8, 2022

Microsoft PowerToys version

0.59.0

Running as admin

  • Yes

Area(s) with issue?

Installer

Steps to reproduce

Install 0.59.0 update.
Get:
Screenshot 2022-06-08 140729
Click "Try again to download & install" which immediately fails
PowerToysReport_2022-06-08-14-13-13.zip
.

✔️ Expected Behavior

The updater to work.
The "try again" to update to work, if the update fails.

❌ Actual Behavior

The updater fails.
The "try again" to update fails.

Other Software

Win11 Home 21H2 22000.708

@Wizardling Wizardling added Issue-Bug Something isn't working Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Jun 8, 2022
@Wizardling
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I just tried running the stand-alone 0.59.0 installer to uninstall - that worked - and to then reinstall.
But reinstalling left me with the same issues as above, fixing nothing, I'm sad to say :-(

@jaimecbernardo
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Looks like #18652 (comment)
Does that help @Wizardling ?

@yuyoyuppe , is there someway we can prevent this, like checking current version to clear out the wrong state that seems to get stuck?

@Wizardling
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Looks like #18652 (comment) Does that help @Wizardling ?

@yuyoyuppe , is there someway we can prevent this, like checking current version to clear out the wrong state that seems to get stuck?

That sorted it, for now anyway. Thanks.

@yuyoyuppe yuyoyuppe self-assigned this Jun 8, 2022
@yuyoyuppe yuyoyuppe added Area-Runner The PowerToys main executable In progress and removed Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Jun 8, 2022
@jaimecbernardo jaimecbernardo added Hot Fix Items we will product an out-of-band release for Status-In progress This issue or work-item is under development Resolution-Fix Committed Fix is checked in, but it might be 3-4 weeks until a release. and removed In progress Status-In progress This issue or work-item is under development labels Jun 9, 2022
@crutkas
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crutkas commented Jul 22, 2022

This was fixed with a hotfix with 0.59.1. https://aka.ms/installpowertoys

@crutkas crutkas closed this as completed Jul 22, 2022
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Labels
Area-Runner The PowerToys main executable Hot Fix Items we will product an out-of-band release for Issue-Bug Something isn't working Resolution-Fix Committed Fix is checked in, but it might be 3-4 weeks until a release.
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