"Syncing your mailbox" doesn't retrieve any emails after letting the app sync all night -- IMAP /always/ times out #3232

ck-jrd · 2017-01-27T13:04:31Z

Are there any related issues?

I initially wrote about this problem at #3179 (comment). but #3198 could be related?

What operating system are you using?

macOS 10.12

What version of N1 are you using?

1.0.15

--

Bug?

Do you have any third-party plugins installed? If so, which ones?

None

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

Only tested Gmail.

--

Since originally getting my Gmail account added, I let Nylas run overnight so it could sync all my messages. However, after 16 hours, no emails have been synced. My All Mail tab gives me 'No Messages', and I still get a 'Syncing to your mailbox...' notice.

Running Nylas Mail in dev mode doesn't rise any errors or flags.

TwisterMc · 2017-01-27T13:33:50Z

My inbox has been syncing for a few minutes now and I've yet to see one message. I know it's early, but I'd expect to see at least one message come through.

Labels appeared, but no email.

jstejada · 2017-01-27T17:56:32Z

hey folks, in order to diagnose this, could you do the following:

Open the Activity Window via cmd+alt+i
In the Activity Window, open Dev Tools via cmd+alt+w
Select the Console tab
Send me a screenshot of your Console as it is
Then select the Filter icon
Then Filter by Errors

Send me a screenshot of your Console filtered by errors

If you prefer not to share the screenshots here, feel free to send them to [email protected] and mention Juan

Thanks!

yannick-mamudo · 2017-01-27T18:29:36Z

@jstejada ran with and without debug flags.. there are no errors being reported
but i also only see 3 requests instead of 4

jstejada · 2017-01-27T18:30:37Z

@yannick-mamudo do you see anything in the Console at all?

yannick-mamudo · 2017-01-27T18:36:00Z

nothing that looks suspicious to me

ck-jrd · 2017-01-27T18:46:28Z

My Nylas inspector looks the exact same as @yannick-mamudo's.

My Activity console (unfiltered):

And filtered:

jstejada · 2017-01-27T18:48:40Z

thanks!!

@yannick-mamudo , is that the Console in your Activity Window? Do you not see any other log's like in @v0wels Console?

yannick-mamudo · 2017-01-27T18:54:51Z

unfortunately no errors being reported

jweinstein · 2017-01-28T01:22:00Z

Stuck on sync on a specific month. CPU still going. No progress for hours. No errors.

EQuimper · 2017-01-28T17:15:43Z

+1

erraggy · 2017-01-28T18:46:50Z

I have my emails pulled in and displayed, but N1 is still stuck in a perpetual "Syncing your mailbox..." loop. I too do not see any errors in the console, but a tail of the log shows lines like the following spewing out every ~20 milliseconds:

{"host":"us163957","timestamp":"2017-01-28T18:32:37.030Z","payload":["ActionBridge: default Action Bridge Received: db-store-trigger"]}
{"host":"us163957","timestamp":"2017-01-28T18:32:37.297Z","payload":["ActionBridge: default Action Bridge Received: db-store-trigger"]}
{"host":"us163957","timestamp":"2017-01-28T18:32:37.416Z","payload":["ActionBridge: default Action Bridge Received: db-store-trigger"]}
{"host":"us163957","timestamp":"2017-01-28T18:32:37.433Z","payload":["ActionBridge: default Action Bridge Received: db-store-trigger"]}
{"host":"us163957","timestamp":"2017-01-28T18:32:37.446Z","payload":["ActionBridge: default Action Bridge Received: db-store-trigger"]}

I installed and setup N1 last night for 2 GApps accounts (one with Google login and the other with an enterprise login for my work) both accounts have been in the "Syncing your mailbox..." with each account showing both "All" & "Spam" as "In Progress".

In Mac's Activity Monitor, there are 2 separate "Nylas Mail Helper" processes that are each hovering (non-stop) at around 45% CPU.

Please let me know if there is anything else I can gather or look into.

erraggy · 2017-01-28T18:59:19Z

This may be the activity behind the log messages I posted above:

It is from the Delta Streaming filter in the Activity window.

averixus · 2017-01-28T19:26:04Z

I'm having this issue. Installed Nylas for the first time today and logged in with an outlook.com account. The folder names have appeared but no email has been synced at all (it's now been several hours, and I've tried adding, re-authorising, and removing the account more than once).

@jstejada There doesn't seem to be anything interesting in the console or activity log.

Full console:

Filtered:

Activity:

jweinstein · 2017-01-28T22:27:12Z

I have the problem live @grinich if useful to screen share. DM/email me.

jstejada · 2017-01-29T03:11:49Z

thanks for the info everyone! we're going to look into it.

@jayavery that is the Console from the Activity Window right?

averixus · 2017-01-29T13:11:28Z

@jstejada oops. My keyboard shortcuts seem to be switched around so I got the wrong idea - those screenshots were the console of the main window.

Here is the console from the activity window. Unfiltered:

Filtered:

TwisterMc · 2017-01-29T15:52:22Z

Here's mine. I'm going to let it sit all day and we'll see what happens. I do have a lot of email.

jstejada · 2017-01-29T20:31:33Z

@TwisterMc can you open the Console in the Activity Window instead?

TwisterMc · 2017-01-29T23:33:18Z

oops. My bad. Sending an email with a new screenshot now.

jweinstein · 2017-01-30T18:16:21Z

At me if I can be any help, still same issue (stuck syncing on a specific month) after this morning's update.

jstejada · 2017-01-30T20:13:44Z

@jweinstein yes! can you chat via the Nylas Community or Atom slack?

jstejada · 2017-01-30T21:26:26Z

hey folks, are you seeing this exclusively with Gmail accounts?

averixus · 2017-01-30T21:30:05Z

@jstejada Mine is with an outlook.com account.

TwisterMc · 2017-01-30T21:40:12Z

@jstejada Gmail - Business account.

jstejada · 2017-01-30T21:40:32Z

Okay, thanks!

amicablewings · 2017-02-13T21:50:51Z

Same error! IMAP connection timeout!

…

Sent from my iPhone

On Feb 13, 2017, at 4:48 PM, Jay Avery ***@***.***> wrote: Same for me. No new messages loaded, errors in the activity window: — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

jstejada · 2017-02-13T22:13:23Z

Reopening! @v0wels , @jayavery, @amicablewings, if you leave the app running for say, 15-20 minutes, do you continue to get timeout errors?

jstejada · 2017-02-13T22:13:55Z

@v0wels would you mind sending me the list of folders/labels you have for your account? you can send it to juan at nylas

amicablewings · 2017-02-13T23:58:33Z

Same issue..it keeps on timing out. I only see the folders been downloaded but it does not download even a single email (Sync Fails with timeout). Same issue on few different accounts not linked to account. BTW, I’m using mac version with standard license (Free Version). <img width="419" alt="screenshot 2017-02-13 18 51 59" src="https://cloud.githubusercontent.com/assets/835647/22908886/e44dfd36-f21e-11e6-9ab9-69e47bdba91e.png">

…

On Feb 13, 2017, at 5:13 PM, Juan ***@***.***> wrote: Reopening! @v0wels <https://github.com/v0wels> , @jayavery <https://github.com/JayAvery>, @amicablewings <https://github.com/amicablewings>, if you leave the app running for say, 15-20 minutes. Do you continue to get timeout errors? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#3232 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AAzAP36y8yO8wvu9rr5fU0945ScwQUKIks5rcNWLgaJpZM4Lvvji>.

averixus · 2017-02-14T01:53:44Z

@jstejada I've had the app open for several hours now, and the activity console is spammed with the same errors (and no emails synced).

jstejada · 2017-02-14T05:33:18Z

All right, thanks! We are going to continue looking into it! Thanks again

edarioq · 2017-02-14T20:35:51Z

Hi, I just opened Nylas an applied an update, I now see my email syncing (have a custom IMAP account). So thanks for that, but now getting another error (#3182). Suffice to say this issue seems to have been resolved now for me with the last update (1.0.26)

amicablewings · 2017-02-15T20:50:55Z

I'm wondering if the issue is related to 2-way google authentication. I have to use a App Password generated by google for accessing emails/imap from Mac Outlook. I can't configure custom imap on Nylas with gmail imap address. Can you please enable the option to use google imap to test it?

…

Sent from my iPhone

On Feb 14, 2017, at 12:33 AM, Juan ***@***.***> wrote: All right, thanks! We are going to continue looking into it! Thanks again — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

averixus · 2017-02-21T11:21:25Z

I meant to post this already, but about a week ago all of my emails suddenly synced in one go. I thought the problem was solved, but new emails aren't syncing any more (and I also can't send emails). I'm still getting the exact same activity window console errors as before.

jstejada · 2017-03-01T01:22:18Z

Hi everyone! Thanks for sticking around! Turns out our previous fix was flawed, but we've released another fix for this in version 1.0.30 which we hope should solve the issue. Let us know if this is the case. Thanks again!

ck-jrd · 2017-03-01T13:59:44Z

Only speaking for myself here, but it looks like this is finally fixed! Thanks for all your hard work.

averixus · 2017-03-02T12:29:45Z

Not fixed for me. :( Still endless copies of the same old error, and no emails syncing.

TwisterMc · 2017-03-02T13:40:08Z

Same here.

ck-jrd · 2017-03-02T14:37:14Z

@jayavery @TwisterMc It worked on my home computer after a fresh install (Nylas wasn't loaded onto that one), but upgrading from a previous version on my work iMac didn't. It did work after deleting the app, ~/.nylas, ~/Library/Application Support/Nylas Mail, ~/Library/Preferences/com.nylas.nylas-mail.helper.plist and com.nylas.nylas-mail.plist, and restarting.

EQuimper · 2017-03-02T15:40:25Z

@v0wels I did like you did by deleted all this file and that don't change for me. I re-install too

averixus · 2017-03-02T16:15:39Z

@v0wels @EQuimper I did the same - total reinstall and delete everything, but still no change.

amicablewings · 2017-03-03T04:44:21Z

Doesn't work for me either... same issue. I'm almost ready to give up on trying Nylas. It never worked for me..

On Thu, Mar 2, 2017 at 11:15 AM Jay Avery ***@***.***> wrote: @v0wels <https://github.com/v0wels> @EQuimper <https://github.com/EQuimper> I did the same - total reinstall and delete everything, but still no change. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#3232 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AAzAPwOQhqMtdcJUGvAnq3f39YkGwnFqks5rhusygaJpZM4Lvvji> .

-- Sent from Gmail Mobile

averixus · 2017-03-03T07:49:48Z

@amicablewings I'm almost ready to give up on trying Nylas. It never worked for me..

Same here. I'd really like to be able to use it, it seems like it could be ideal for my purposes - but this isn't just a little bug, it's a completely non-functional app. :(

jstejada · 2017-03-06T00:38:24Z

Hi everyone! @v0wels I'm happy to hear it got fixed for you. I'm really sorry that the rest of you are still seeing this issue! We're going to continue looking into it-- thanks again for your patience!

plong0 · 2017-03-11T05:03:59Z

after experiencing this issue and trying uninstalling, reinstalling, uninstalling, deleting directories specified by @v0wels, and reinstalling and monitoring Console on Activity window ... I am just being patient because I see that the synchronizing is still progressing error-free.

I think that having slightly more meaningful feedback in the "Syncing your mailbox..." panel would go a long way to let us know that the app is still working away and is making progress bit by bit.

Besides the UX/feedback issue, it does seem like the syncing logic could be a little bit "smarter" ... perhaps including some form of on-demand/requested folder sync would be great. What I mean is: yes, please do fully sync all my folders, but if I click on a specific folder during syncing, it should have priority and sync immediately.

Update: Syncing complete after 5 days! I also accepted the version 1.0.39 update yesterday, so not sure if that was part of it or not.
Some numbers:

gmail inbox is >5k in "All Mail" with ~20 IMAP folders
most gmail IMAP folders completed syncing within the first 3 days (just All Mail and Spam folders that took forever)
custom IMAP account is much smaller and had finished syncing within a day or two
my computer is usually asleep for ~6 hours a day

blqke · 2017-03-15T18:59:44Z

I have the same error here. I had N1 installed one year ago, and had it removed a few month later.
I tried to install Nylas Mail today, removed everything related to N1 and Nylas mail in ~/, ~/Library/Application Support/ and ~/Library/Preferences/ and feel like @plong0 😞

In debug mode (I replaced my email by my-personal-email) :

/Applications/Nylas Mail.app/Contents/Resources/app.asar/internal_packages/client-sync/src/shared/logger.js:46 <[email protected]> IMAPConnection - operation errored Objecterror: IMAPConnectionTimeoutError: Socket timed out
    at NylasError (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/isomorphic-core/src/errors.js:2:1)
    at RetryableError (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/isomorphic-core/src/imap-errors.js:6:1)
    at IMAPConnectionTimeoutError (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/isomorphic-core/src/imap-errors.js:13:1)
    at imap-connection.es6:217:18
From previous event:
    at imap-connection.es6:215:20
    at next (<anonymous>)
    at step (imap-connection.es6:8:1)
From previous event:
    at imap-connection.es6:8:1
    at imap-box.es6:58:17
    at next (<anonymous>)
    at step (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/isomorphic-core/src/imap-box.es6:3:191)
From previous event:
    at /Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/isomorphic-core/src/imap-box.es6:3:99
    at /internal_packages/client-sync/src/local-sync-worker/sync-tasks/fetch-messages-in-folder.imap.es6:283:23
    at next (<anonymous>)
    at resume (/Applications/Nylas Mail.app/Contents/Resources/app.asar/internal_packages/client-sync/src/local-sync-worker/sync-tasks/fetch-messages-in-folder.imap.js:3:448)
    at /Applications/Nylas Mail.app/Contents/Resources/app.asar/internal_packages/client-sync/src/local-sync-worker/sync-tasks/fetch-messages-in-folder.imap.js:3:367
From previous event:
    at AsyncGenerator.send [as _invoke] (/Applications/Nylas Mail.app/Contents/Resources/app.asar/internal_packages/client-sync/src/local-sync-worker/sync-tasks/fetch-messages-in-folder.imap.js:3:169)
    at advance (/Applications/Nylas Mail.app/Contents/Resources/app.asar/internal_packages/client-sync/src/shared/interruptible.js:69:31)
    at err (/Applications/Nylas Mail.app/Contents/Resources/app.asar/internal_packages/client-sync/src/shared/interruptible.js:101:17)__stackCleaned__: truemessage: "Socket timed out"stack: "Error: Socket timed out↵    at NylasError (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/isomorphic-core/src/errors.js:2:1)↵    at RetryableError (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/isomorphic-core/src/imap-errors.js:6:1)↵    at IMAPConnectionTimeoutError (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/isomorphic-core/src/imap-errors.js:13:1)↵    at imap-connection.es6:217:18↵From previous event:↵    at imap-connection.es6:215:20↵    at next (<anonymous>)↵    at step (imap-connection.es6:8:1)↵From previous event:↵    at imap-connection.es6:8:1↵    at imap-box.es6:58:17↵    at next (<anonymous>)↵    at step (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/isomorphic-core/src/imap-box.es6:3:191)↵From previous event:↵    at /Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/isomorphic-core/src/imap-box.es6:3:99↵    at /internal_packages/client-sync/src/local-sync-worker/sync-tasks/fetch-messages-in-folder.imap.es6:283:23↵    at next (<anonymous>)↵    at resume (/Applications/Nylas Mail.app/Contents/Resources/app.asar/internal_packages/client-sync/src/local-sync-worker/sync-tasks/fetch-messages-in-folder.imap.js:3:448)↵    at /Applications/Nylas Mail.app/Contents/Resources/app.asar/internal_packages/client-sync/src/local-sync-worker/sync-tasks/fetch-messages-in-folder.imap.js:3:367↵From previous event:↵    at AsyncGenerator.send [as _invoke] (/Applications/Nylas Mail.app/Contents/Resources/app.asar/internal_packages/client-sync/src/local-sync-worker/sync-tasks/fetch-messages-in-folder.imap.js:3:169)↵    at advance (/Applications/Nylas Mail.app/Contents/Resources/app.asar/internal_packages/client-sync/src/shared/interruptible.js:69:31)↵    at err (/Applications/Nylas Mail.app/Contents/Resources/app.asar/internal_packages/client-sync/src/shared/interruptible.js:101:17)"__proto__: RetryableErroroperation_description: "FetchMessagesInFolderIMAP ([Gmail]/Tous les messages - 1b3d535588af3a134b53a15c97cf30aa9cb8675592b5dea9f191607d1d5f2d4b)"operation_type: "FetchMessagesInFolderIMAP"__proto__: Object logger.(anonymous function) @ /Applications/Nylas Mail.app/Contents/Resources/app.asar/internal_packages/client-sync/src/shared/logger.js:46
/Applications/Nylas Mail.app/Contents/Resources/app.asar/internal_packages/client-sync/src/shared/logger.js:46 <[email protected]> Underlying IMAP connection has ended

MaxySpark · 2017-05-07T20:02:14Z

Mail is not syncing for IMAP

What operating system are you using?

Ubuntu 17.04

What version of N1 are you using?

2.0.32

--

Bug?
Do you have any third-party plugins installed? If so, which ones?

None
Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

I am using Zoho mail (imap)

bambita · 2017-05-29T09:46:44Z

Hello,

I am just wondering why the firewall should allow imap (993) on the client machine?

Check that your firewall isn't imposing any restrictions connecting to the Gmail Server on port 993.

I understood that emails are processed on the server using your sync-engine and the server is communicating with client only via REST API on https. I thought one of the most important idea of the project is to eliminate imap on the client side...

Could you point me to some document to get better understanding?

Thank you.

JeroenBoersma · 2017-05-29T13:34:32Z

Also get a lot of errors from inbound traffic from Gmail servers TCP/993 (iptables + logging), where I thought I only had to look for HTTPS/443 traffic to the Nylas servers.

@bambita one would almost start to argue that since they've launched their brand new API; decouple Nylas Mail so people need to pay additionally to use that feature in the near future (but I cannot find anything written on that today)

I was already a (happy) paying customer for Nylas N1 because I loved it so much, almost feeling sorry for that because I have the feeling I'm left in the dark. And the new version doesn't bring the satisfaction as the N1. Sorry I've to say.

bambita · 2017-05-29T14:10:54Z

Thanks for the clarification, Jeroen. I did not notice that main concept was changed and sync-engine is now somehow bundled with email client.

Regards,
Bambita

gabrielfgm · 2017-07-12T12:08:55Z

I am having the same problem on Mac 10.11.3 with Nylas Mail 2.0.32. No email syncs from either of two gmail accounts or an IMAP account after running for several hours. When I open the activity console I see lots of error messages of the form:

IMAPConnection - operation errored Object {err: IMAPConnectionTimeoutError: Socket timed out
at NylasError (errors.es6:1:8)

I just downloaded the mail client and have no plugins installed. Any advice on how I can get the program to download my messages from gmail?

ck-jrd mentioned this issue Jan 27, 2017

Error after authenticating - We were unable to reach your mail provider. Please try again. #3179

Closed

jstejada changed the title ~~"Syncing your mailbox" doesn't retrieve any emails after letting the app sync all night.~~ "Syncing your mailbox" doesn't retrieve any emails after letting the app sync all night -- IMAP /always/ times out Jan 27, 2017

flyingclimber added the bug label Jan 27, 2017

jstejada mentioned this issue Jan 28, 2017

Stuck on sync #3235

Closed

jstejada mentioned this issue Jan 30, 2017

Updater from Nylas Mail 1.0.9 to 10 is broken #3199

Open

jstejada reopened this Feb 13, 2017

jstejada mentioned this issue Feb 15, 2017

Nylas Pro: New emails aren't syncing #1868

Open

jstejada added the done-pending-release label Mar 1, 2017

bnsblue mentioned this issue Apr 20, 2017

Syncing hangs, never completes #3444

Open

"Syncing your mailbox" doesn't retrieve any emails after letting the app sync all night -- IMAP /always/ times out #3232

"Syncing your mailbox" doesn't retrieve any emails after letting the app sync all night -- IMAP /always/ times out #3232

Comments

ck-jrd commented Jan 27, 2017

Are there any related issues?

What operating system are you using?

What version of N1 are you using?

Do you have any third-party plugins installed? If so, which ones?

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

TwisterMc commented Jan 27, 2017

jstejada commented Jan 27, 2017

yannick-mamudo commented Jan 27, 2017

jstejada commented Jan 27, 2017

yannick-mamudo commented Jan 27, 2017

ck-jrd commented Jan 27, 2017

jstejada commented Jan 27, 2017

yannick-mamudo commented Jan 27, 2017

jweinstein commented Jan 28, 2017

EQuimper commented Jan 28, 2017

erraggy commented Jan 28, 2017 • edited Loading

erraggy commented Jan 28, 2017

averixus commented Jan 28, 2017

jweinstein commented Jan 28, 2017 • edited Loading

jstejada commented Jan 29, 2017

averixus commented Jan 29, 2017

TwisterMc commented Jan 29, 2017

jstejada commented Jan 29, 2017

TwisterMc commented Jan 29, 2017

jweinstein commented Jan 30, 2017

jstejada commented Jan 30, 2017

jstejada commented Jan 30, 2017

averixus commented Jan 30, 2017

TwisterMc commented Jan 30, 2017

jstejada commented Jan 30, 2017

amicablewings commented Feb 13, 2017 via email

jstejada commented Feb 13, 2017 • edited Loading

jstejada commented Feb 13, 2017

amicablewings commented Feb 13, 2017 via email • edited Loading

averixus commented Feb 14, 2017

jstejada commented Feb 14, 2017

edarioq commented Feb 14, 2017

amicablewings commented Feb 15, 2017 via email

averixus commented Feb 21, 2017

jstejada commented Mar 1, 2017

ck-jrd commented Mar 1, 2017

averixus commented Mar 2, 2017

TwisterMc commented Mar 2, 2017

ck-jrd commented Mar 2, 2017

EQuimper commented Mar 2, 2017 • edited Loading

averixus commented Mar 2, 2017

amicablewings commented Mar 3, 2017 via email

averixus commented Mar 3, 2017

jstejada commented Mar 6, 2017

plong0 commented Mar 11, 2017 • edited Loading

blqke commented Mar 15, 2017

MaxySpark commented May 7, 2017

bambita commented May 29, 2017

JeroenBoersma commented May 29, 2017

bambita commented May 29, 2017

gabrielfgm commented Jul 12, 2017

erraggy commented Jan 28, 2017 •

edited

Loading

jweinstein commented Jan 28, 2017 •

edited

Loading

jstejada commented Feb 13, 2017 •

edited

Loading

amicablewings commented Feb 13, 2017 via email •

edited

Loading

EQuimper commented Mar 2, 2017 •

edited

Loading

plong0 commented Mar 11, 2017 •

edited

Loading