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    90 repositories

    • switch-voice-to-web-messaging

      Public
      This blueprint prompts a customer if they’d like to switch to their current voice call in queue to a web messaging conversation.
      MIT License
      •0•0•0•0•Updated Jan 20, 2025Jan 20, 2025

    • workautomation-hubspot-ticketing-sample

      Public
      Blueprint for Genesys Cloud Work Automation integration with Hubspot Ticket
      HCL
      •
      MIT License
      •1•0•0•0•Updated Jan 17, 2025Jan 17, 2025

    • process-participant-attributes-event-triggers-blueprint

      Public
      This Blueprint demonstrates how to save participant attributes to a third-party database through the use of event triggers
      HCL
      •
      MIT License
      •4•1•0•1•Updated Jan 17, 2025Jan 17, 2025

    • org-chart-explorer

      Public
      An example implementation using Genesys Cloud User APIs to traverse user hierarchy in an org chart experience and export the displayed user data
      TypeScript
      •
      MIT License
      •1•0•0•0•Updated Jan 17, 2025Jan 17, 2025

    • microsoft-teams-blueprint

      Public
      Blueprint for setting up Genesys Cloud and Microsoft 365 to provide a meeting scheduling solution
      MIT License
      •7•5•1•1•Updated Jan 17, 2025Jan 17, 2025

    • messenger-authentication-okta-integration-blueprint

      Public
      This blueprint demonstrates how to integrate web messenger with OKTA to perform SSO integration
      MIT License
      •9•1•0•2•Updated Jan 15, 2025Jan 15, 2025

    • limitless-flows-blueprint

      Public
      This is a partner blueprint from limitless. Becky Powell is the main point of contact on this blueprint.
      MIT License
      •6•0•0•1•Updated Jan 15, 2025Jan 15, 2025

    • ionic-mobile-open-messaging-blueprint

      Public
      This blueprint gives an example of how you can leverage the Genesys Open Messaging API to develop a simple bidirectional chat between a customer and a call center agent.
      TypeScript
      •
      MIT License
      •5•2•0•2•Updated Jan 15, 2025Jan 15, 2025

    • genesyscloud-eventbridge-eventgrid-blueprint

      Public
      This blueprint demonstrates how to build a proxy in AWS EventBridge that will relay events from Genesys Cloud EventBridge to Azure EventGrid. This blueprint uses CX as Code to deploy all of the Genesys Cloud, AWS, and Azure components to implement this solution.
      HCL
      •
      MIT License
      •2•1•0•0•Updated Jan 14, 2025Jan 14, 2025

    • genesys-cloud-event-streaming-blueprint

      Public
      This project and blueprint enables Genesys Cloud customers to take a sample of Analytical Detail Events and Conversation Events from Genesys Cloud and expose the data to a customer's AWS. From there, using the provided example lambda, customers can send the data to other orchestration or customer support services, and analyse the data.
      Java
      •
      MIT License
      •1•3•0•0•Updated Jan 14, 2025Jan 14, 2025

    • facebook-ivr-deflection-blueprint

      Public
      This Genesys Cloud Developer Blueprint provides instructions for deflecting voice calls from an IVR to Facebook Messenger
      MIT License
      •3•3•0•0•Updated Jan 14, 2025Jan 14, 2025

    • dr-fallback-ivr

      Public
      This blueprint demonstrates how to create a resilient IVR that will use emergency groups and callbacks to allow customers to route customers to voicemail in the event of an interruption in a Genesys Cloud region
      HCL
      •
      MIT License
      •2•1•0•0•Updated Jan 14, 2025Jan 14, 2025

    • dr-webmessaging-blueprint

      Public
      Genesys Cloud Blueprint demonstrates how to build a disaster recovery-enabled web messaging implementation.
      HCL
      •
      MIT License
      •1•0•0•1•Updated Jan 14, 2025Jan 14, 2025

    • email-aws-comprehend-blueprint

      Public
      This Genesys Cloud Developer Blueprint provides instructions on how to setup an email flow with CX as Code
      HCL
      •
      MIT License
      •7•5•0•1•Updated Jan 13, 2025Jan 13, 2025

    • genesyscloud-blueprint-linter-results

      Public
      Collects and displays the linter results of all Genesys Cloud Blueprints
      Python
      •
      MIT License
      •1•0•0•0•Updated Jan 13, 2025Jan 13, 2025

    • email-translator-blueprint

      Public
      The Email Translator uses AWS Translate service to automatically translate everything in the email body in real-time.
      JavaScript
      •
      MIT License
      •3•0•0•0•Updated Jan 13, 2025Jan 13, 2025

    • automatic-offer-callback-for-disconnected-call

      Public
      Blueprint to look for calls that were accidentally disconnected (by looking at the disconnect reason field) and sending an SMS to a customer offering them a call back.
      HCL
      •
      MIT License
      •0•0•0•0•Updated Jan 13, 2025Jan 13, 2025

    • audioconnector-server-reference-implementation

      Public
      This is an example server for AudioConnector to be used by Genesys Cloud customers to help get them acquainted with the AudioConnector Protocol.
      TypeScript
      •
      MIT License
      •4•9•0•0•Updated Jan 10, 2025Jan 10, 2025

    • agent-copilot

      Public
      Blueprint on how to configure agent copilot in Genesys Cloud
      MIT License
      •0•0•0•0•Updated Jan 3, 2025Jan 3, 2025

    • gc-queue-visual-audio-alerter

      Public
      A visual and audible alerter for Genesys Cloud. Intended for such as warehouses, on-call or other applications where a visual or audio alert is required to notify staff to go on-queue.
      Python
      •
      MIT License
      •0•0•0•0•Updated Jan 3, 2025Jan 3, 2025

    • embeddable-framework-blueprint

      Public
      This repository contains an example application that mimics a custom CRM environment. The application can integrate with different PureCloud Embeddable Framework deployment environments: local, private, and production.
      JavaScript
      •
      MIT License
      •0•0•0•0•Updated Jan 3, 2025Jan 3, 2025

    • automated-chabot-with-amazon-lex

      Public
      Amazon services demonstrating how to feed Genesys Cloud transcript events over to a Lex Automated Chatbot.
      HCL
      •
      MIT License
      •2•0•0•0•Updated Jan 3, 2025Jan 3, 2025

    • trunk-selection-prefix

      Public
      Trunk Selection Prefix
      MIT License
      •0•0•0•0•Updated Jan 3, 2025Jan 3, 2025

    • ani-blacklist

      Public
      Phone number blacklist
      HCL
      •
      MIT License
      •1•1•0•0•Updated Jan 3, 2025Jan 3, 2025

    • mobilesdk-sample-ios

      Public
      This blueprint shows how to use Mobile SDK in iOS.
      Swift
      •
      MIT License
      •1•0•0•0•Updated Jan 3, 2025Jan 3, 2025

    • mobilesdk-sample-android

      Public
      This blueprint shows how to use Mobile SDK in Android.
      HCL
      •
      MIT License
      •1•0•0•0•Updated Jan 3, 2025Jan 3, 2025

    • gc-presence-update-from-ms-teams

      Public
      As a GC Admin, I want the ability to trigger a presence update in Genesys Cloud from Microsoft Teams.
      HCL
      •
      MIT License
      •0•1•0•0•Updated Jan 3, 2025Jan 3, 2025

    • genesys-cloud-call-park

      Public
      As a Telephony Admin, I want the ability for my agents to park a call to be retrieved on another phone.
      HCL
      •
      MIT License
      •3•1•0•0•Updated Jan 3, 2025Jan 3, 2025

    • send-message-transcript-by-email

      Public
      This blueprint shows how to send message transcripts to customer via email.
      HCL
      •
      MIT License
      •2•0•0•0•Updated Jan 3, 2025Jan 3, 2025

    • schedule-callback-via-script

      Public
      Blueprint that adds a scheduled callback via Script
      HCL
      •
      MIT License
      •1•0•0•0•Updated Jan 3, 2025Jan 3, 2025