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Models Download Fail #608

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1 task
surya-sengupta opened this issue Feb 2, 2025 · 6 comments
Open
1 task

Models Download Fail #608

surya-sengupta opened this issue Feb 2, 2025 · 6 comments
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@mack-at-pieces @brian-at-pieces
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app:desktop application app:pieces os bug Something isn't working os:windows status:triaged The ticket has been reviewed, prioritized, categorized, and assigned to the appropriate team member. status:waiting_on_user_responses Additional information is required from the user to proceed.

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@surya-sengupta
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surya-sengupta commented Feb 2, 2025 •
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Software

Desktop Application

Operating System / Platform

Windows

Your Pieces OS Version

11.0.4

Early Access Program

  • Yes, this is related to an Early Access Program feature.

Kindly describe the bug and include as much detail as possible on what you were doing so we can reproduce the bug.

I'm not able to download any of the models for ollama.
log-02022025.txt

2025-02-04.00-13-16.mp4
@pieces-support-bot
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Hi @surya-sengupta - Thank you so much for creating this issue. Your issue has been automatically triaged and routed to the proper Pieces team member. Look for a follow-up within the next 24 hours.

Based on the details you provided, you might find these related issues helpful:

In the meantime, please check out these helpful resources:

We appreciate your patience and contribution to making Pieces better!

@pieces-support-bot pieces-support-bot bot added bug Something isn't working os:windows status:new The ticket has been created and is awaiting initial review. app:desktop application app:pieces os labels Feb 2, 2025
@mark-at-pieces mark-at-pieces added status:triaged The ticket has been reviewed, prioritized, categorized, and assigned to the appropriate team member. and removed status:new The ticket has been created and is awaiting initial review. labels Feb 5, 2025
@brian-at-pieces
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@surya-sengupta sorry you're having this issue. We just released Pieces OS version 11.1.0 which includes some stability upgrades for Ollama. Would you mind updating and then retrying the download? Thanks

@surya-sengupta
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Now it's fixed. Thanks

@surya-sengupta
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Nope, still having the same issue. This stopped working after one day. I did a clean reinstall but didn't worked.

log-02102025.txt

@mark-at-pieces
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hey @surya-sengupta would you mind also sending you support logs from com.pieces.os/production/Support?

@mack-at-pieces mack-at-pieces added the status:waiting_on_user_responses Additional information is required from the user to proceed. label Feb 10, 2025
@surya-sengupta
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com.pieces.os log:
log-02112025.txt

com.pieces.pfd log:
log-02112025.txt

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@mack-at-pieces mack-at-pieces

@brian-at-pieces brian-at-pieces

Labels
app:desktop application app:pieces os bug Something isn't working os:windows status:triaged The ticket has been reviewed, prioritized, categorized, and assigned to the appropriate team member. status:waiting_on_user_responses Additional information is required from the user to proceed.
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@mack-at-pieces @mark-at-pieces @brian-at-pieces @surya-sengupta