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service queuednotification blocked #8795

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Riesuu opened this issue Mar 9, 2021 · 10 comments · Fixed by #8797
Closed

service queuednotification blocked #8795

Riesuu opened this issue Mar 9, 2021 · 10 comments · Fixed by #8797
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bug
Milestone
9.5.5

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@Riesuu
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Riesuu commented Mar 9, 2021 •
edited by huly-for-github bot
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Since update 9.5.4, service queuednotification remains blocked after its launch.
I have to force it and restart it, but when I send the emails manually, I get the error #below.

Uncaught Exception ValueError: imagecreatetruecolor(): Argument #1 ($width) must be greater than 0 in /var/www/html/glpi/inc/toolbox.class.php at line 1367

php-errors.log:
[2021-03-09 14:46:02] glpiphplog.CRITICAL:   *** Uncaught Exception ValueError: imagecreatetruecolor(): Argument #1 ($width) must be greater than 0 in /v$
  Backtrace :
  inc/toolbox.class.php:1367                         imagecreatetruecolor()
  inc/document.class.php:1571                        Toolbox::resizePicture()
  inc/notificationeventmailing.class.php:234         Document::getImage()
  inc/queuednotification.class.php:564               NotificationEventMailing::send()
  inc/crontask.class.php:845                         QueuedNotification::cronQueuedNotification()
  front/cron.php:83                                  CronTask::launch()


2021-03-09 14:46:11] glpiphplog.CRITICAL:   *** Uncaught Exception ValueError: imagecreatetruecolor(): Argument #1 ($width) must be greater than 0 in /v$
  Backtrace :
  inc/toolbox.class.php:1367                         imagecreatetruecolor()
  inc/document.class.php:1571                        Toolbox::resizePicture()
  inc/notificationeventmailing.class.php:237         Document::getImage()
  inc/queuednotification.class.php:445               NotificationEventMailing::send()
  inc/queuednotification.class.php:96                QueuedNotification->sendById()
  inc/massiveaction.class.php:1095                   QueuedNotification::processMassiveActionsForOneItemtype()
  inc/massiveaction.class.php:1074                   MassiveAction->processForSeveralItemtypes()
  front/massiveaction.php:59                         MassiveAction->process()

[2021-03-09 14:46:24] glpiphplog.ERROR: CommonITILObject::getTemplateFieldName() in /var/www/html/glpi/inc/commonitilobject.class.php line 7950
Missing type for Ticket template!  {"user":"2256@glpi-prd-01"}
[2021-03-09 14:48:12] glpiphplog.ERROR: CommonITILObject::getTemplateFieldName() in /var/www/html/glpi/inc/commonitilobject.class.php line 7950
Missing type for Ticket template!  {"user":"2266@glpi-prd-01"}
[2021-03-09 14:48:59] glpiphplog.ERROR: CommonITILObject::getTemplateFieldName() in /var/www/html/glpi/inc/commonitilobject.class.php line 7950
Missing type for Ticket template!  {"user":"2266@glpi-prd-01"}
@cedric-anne
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Hi,

Do you have some lines in your logs preceding these Uncaught Exception ValueError ?

Regards

@Riesuu
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Riesuu commented Mar 9, 2021

Hi,
cf. PJ
php-errors.txt

cedric-anne added a commit to cedric-anne/glpi that referenced this issue Mar 9, 2021
@cedric-anne
Fix notification when image has a missing width/height; fixes glpi-pr…
4f8f1dd 
…oject#8795
@cedric-anne cedric-anne mentioned this issue Mar 9, 2021
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@cedric-anne
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#8797 should fix this issue. Can you confirm ?

@cedric-anne cedric-anne mentioned this issue Mar 9, 2021
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@cedric-anne cedric-anne added the bug label Mar 9, 2021
@cedric-anne cedric-anne added this to the 9.5.5 milestone Mar 9, 2021
@cedric-anne cedric-anne linked a pull request Mar 9, 2021 that will close this issue
Fix notification when image has a missing width/height; fixes #8795 #8797
Merged
trasher pushed a commit that referenced this issue Mar 10, 2021
@cedric-anne @trasher
Fix notification when image has a missing width/height; fixes #8795
647ad1b
@Riesuu
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Riesuu commented Mar 25, 2021

Hello,
the problem has returned :(

Uncaught Exception ValueError: imagecreatetruecolor(): Argument #2 ($height) must be greater than 0 in /var/www/html/glpi/inc/toolbox.class.php at line 1367

php-errors.log

@Riesuu
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Riesuu commented Mar 26, 2021

Hi,
sorry but i need your help.

Bests regards

@Riesuu
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Riesuu commented Mar 30, 2021

Hello,
for the follow-up, we had to delete the queue :(, apparently a mail was blocking everything.

@Riesuu
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Riesuu commented May 4, 2021

Hello,
the problem reappeared yesterday
image

php-errors.log

Bests regards

@cedric-anne
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Hello,
the problem reappeared yesterday
image

php-errors.log

Bests regards

Hi,

This is not related to queued notifications, and is reported in #9013 .

Regards

@Riesuu
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Riesuu commented Aug 19, 2021 •
edited
Loading

Hello,
the problem reappeared this morning: glpi 9.5.5

`[2021-08-19 15:41:24] glpiphplog.CRITICAL:   *** Uncaught Exception ValueError: imagecreatetruecolor(): Argument #2 ($height) must be greater than 0 in /var/www/html/glpi/inc/toolbox.class.php at line 1367
  Backtrace :
  inc/toolbox.class.php:1367                         imagecreatetruecolor()
  inc/document.class.php:1571                        Toolbox::resizePicture()
  inc/notificationeventmailing.class.php:359         Document::getImage()
  inc/notificationeventmailing.class.php:268         NotificationEventMailing::attachDocuments()
  inc/queuednotification.class.php:445               NotificationEventMailing::send()
  inc/queuednotification.class.php:96                QueuedNotification->sendById()
  inc/massiveaction.class.php:1097                   QueuedNotification::processMassiveActionsForOneItemtype()
  inc/massiveaction.class.php:1076                   MassiveAction->processForSeveralItemtypes()
  front/massiveaction.php:59                         MassiveAction->process()
  
[2021-08-19 15:41:54] glpiphplog.CRITICAL:   *** Uncaught Exception ValueError: imagecreatetruecolor(): Argument #2 ($height) must be greater than 0 in /var/www/html/glpi/inc/toolbox.class.php at line 1367
  Backtrace :
  inc/toolbox.class.php:1367                         imagecreatetruecolor()
  inc/document.class.php:1571                        Toolbox::resizePicture()
  inc/notificationeventmailing.class.php:359         Document::getImage()
  inc/notificationeventmailing.class.php:268         NotificationEventMailing::attachDocuments()
  inc/queuednotification.class.php:564               NotificationEventMailing::send()
  inc/crontask.class.php:943                         QueuedNotification::cronQueuedNotification()
  front/cron.php:61                                  CronTask::launch()
  
[2021-08-19 15:42:44] glpiphplog.WARNING:   *** PHP User Warning (512): Missing type for Ticket template! in /var/www/html/glpi/inc/commonitilobject.class.php at line 7957
  Backtrace :
  inc/commonitilobject.class.php:7957                trigger_error()
  inc/commonitilobject.class.php:7918                CommonITILObject->getTemplateFieldName()
  inc/commonitilobject.class.php:792                 CommonITILObject->getITILTemplateToUse()
  inc/ticket.class.php:974                           CommonITILObject->handleTemplateFields()
  inc/commondbtm.class.php:1484                      Ticket->prepareInputForUpdate()
  inc/itilfollowup.class.php:286                     CommonDBTM->update()
  inc/commondbtm.class.php:1173                      ITILFollowup->post_addItem()
  front/itilfollowup.form.php:49                     CommonDBTM->add()
  `

@trasher trasher mentioned this issue Aug 24, 2021
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@Riesuu
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Riesuu commented Aug 24, 2021 •
edited
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Hello,
service queuednotification is in error. GLPI 9.5.5 php 8.0.7. This is not the first time.
image

php error:

[2021-08-23 17:03:38] glpiphplog.CRITICAL:   *** Uncaught Exception ValueError: imagecreatetruecolor(): Argument #2 ($height) must be greater than 0 in /var/www/html/glpi/inc/toolbox.class.php at line 1367
  Backtrace :
  inc/toolbox.class.php:1367                         imagecreatetruecolor()
  inc/document.class.php:1571                        Toolbox::resizePicture()
  inc/notificationeventmailing.class.php:359         Document::getImage()
  inc/notificationeventmailing.class.php:268         NotificationEventMailing::attachDocuments()
  inc/queuednotification.class.php:564               NotificationEventMailing::send()
  inc/crontask.class.php:943                         QueuedNotification::cronQueuedNotification()
  front/cron.php:61                                  CronTask::launch()
  
[2021-08-23 17:06:09] glpiphplog.CRITICAL:   *** Uncaught Exception ValueError: imagecreatetruecolor(): Argument #2 ($height) must be greater than 0 in /var/www/html/glpi/inc/toolbox.class.php at line 1367
  Backtrace :
  inc/toolbox.class.php:1367                         imagecreatetruecolor()
  inc/document.class.php:1571                        Toolbox::resizePicture()
  inc/notificationeventmailing.class.php:359         Document::getImage()
  inc/notificationeventmailing.class.php:268         NotificationEventMailing::attachDocuments()
  inc/queuednotification.class.php:564               NotificationEventMailing::send()
  inc/crontask.class.php:943                         QueuedNotification::cronQueuedNotification()
  front/cron.php:61                                  CronTask::launch()
  
[2021-08-23 17:07:36] glpiphplog.CRITICAL:   *** Uncaught Exception ValueError: imagecreatetruecolor(): Argument #2 ($height) must be greater than 0 in /var/www/html/glpi/inc/toolbox.class.php at line 1367
  Backtrace :
  inc/toolbox.class.php:1367                         imagecreatetruecolor()
  inc/document.class.php:1571                        Toolbox::resizePicture()
  inc/notificationeventmailing.class.php:359         Document::getImage()
  inc/notificationeventmailing.class.php:268         NotificationEventMailing::attachDocuments()
  inc/queuednotification.class.php:445               NotificationEventMailing::send()
  inc/queuednotification.class.php:96                QueuedNotification->sendById()
  inc/massiveaction.class.php:1097                   QueuedNotification::processMassiveActionsForOneItemtype()
  inc/massiveaction.class.php:1076                   MassiveAction->processForSeveralItemtypes()
  front/massiveaction.php:59                         MassiveAction->process()
  
[2021-08-23 17:08:43] glpiphplog.CRITICAL:   *** Uncaught Exception ValueError: imagecreatetruecolor(): Argument #2 ($height) must be greater than 0 in /var/www/html/glpi/inc/toolbox.class.php at line 1367
  Backtrace :
  inc/toolbox.class.php:1367                         imagecreatetruecolor()
  inc/document.class.php:1571                        Toolbox::resizePicture()
  inc/notificationeventmailing.class.php:359         Document::getImage()
  inc/notificationeventmailing.class.php:268         NotificationEventMailing::attachDocuments()
  inc/queuednotification.class.php:564               NotificationEventMailing::send()
  inc/crontask.class.php:943                         QueuedNotification::cronQueuedNotification()
  front/crontask.form.php:49                         CronTask::launch()
  
[2021-08-23 17:08:53] glpiphplog.CRITICAL:   *** Uncaught Exception ValueError: imagecreatetruecolor(): Argument #2 ($height) must be greater than 0 in /var/www/html/glpi/inc/toolbox.class.php at line 1367
  Backtrace :
  inc/toolbox.class.php:1367                         imagecreatetruecolor()
  inc/document.class.php:1571                        Toolbox::resizePicture()
  inc/notificationeventmailing.class.php:359         Document::getImage()
  inc/notificationeventmailing.class.php:268         NotificationEventMailing::attachDocuments()
  inc/queuednotification.class.php:564               NotificationEventMailing::send()
  inc/crontask.class.php:943                         QueuedNotification::cronQueuedNotification()
  front/crontask.form.php:49                         CronTask::launch()
  
[2021-08-23 17:09:02] glpiphplog.CRITICAL:   *** Uncaught Exception ValueError: imagecreatetruecolor(): Argument #2 ($height) must be greater than 0 in /var/www/html/glpi/inc/toolbox.class.php at line 1367
  Backtrace :
  inc/toolbox.class.php:1367                         imagecreatetruecolor()
  inc/document.class.php:1571                        Toolbox::resizePicture()
  inc/notificationeventmailing.class.php:359         Document::getImage()
  inc/notificationeventmailing.class.php:268         NotificationEventMailing::attachDocuments()
  inc/queuednotification.class.php:564               NotificationEventMailing::send()
  inc/crontask.class.php:943                         QueuedNotification::cronQueuedNotification()
  front/cron.php:83                                  CronTask::launch()
  
[2021-08-23 17:09:03] glpiphplog.CRITICAL:   *** Uncaught Exception ValueError: imagecreatetruecolor(): Argument #2 ($height) must be greater than 0 in /var/www/html/glpi/inc/toolbox.class.php at line 1367
  Backtrace :
  inc/toolbox.class.php:1367                         imagecreatetruecolor()
  inc/document.class.php:1571                        Toolbox::resizePicture()
  inc/notificationeventmailing.class.php:359         Document::getImage()
  inc/notificationeventmailing.class.php:268         NotificationEventMailing::attachDocuments()
  inc/queuednotification.class.php:445               NotificationEventMailing::send()
  inc/queuednotification.class.php:96                QueuedNotification->sendById()
  inc/massiveaction.class.php:1097                   QueuedNotification::processMassiveActionsForOneItemtype()
  inc/massiveaction.class.php:1076                   MassiveAction->processForSeveralItemtypes()
  front/massiveaction.php:59                         MassiveAction->process()
  
[2021-08-23 17:10:02] glpiphplog.CRITICAL:   *** Uncaught Exception ValueError: imagecreatetruecolor(): Argument #2 ($height) must be greater than 0 in /var/www/html/glpi/inc/toolbox.class.php at line 1367
  Backtrace :
  inc/toolbox.class.php:1367                         imagecreatetruecolor()
  inc/document.class.php:1571                        Toolbox::resizePicture()
  inc/notificationeventmailing.class.php:359         Document::getImage()
  inc/notificationeventmailing.class.php:268         NotificationEventMailing::attachDocuments()
  inc/queuednotification.class.php:564               NotificationEventMailing::send()
  inc/crontask.class.php:943                         QueuedNotification::cronQueuedNotification()
  front/cron.php:83                                  CronTask::launch()
  
[2021-08-23 17:11:05] glpiphplog.CRITICAL:   *** Uncaught Exception ValueError: imagecreatetruecolor(): Argument #2 ($height) must be greater than 0 in /var/www/html/glpi/inc/toolbox.class.php at line 1367
  Backtrace :
  inc/toolbox.class.php:1367                         imagecreatetruecolor()
  inc/document.class.php:1571                        Toolbox::resizePicture()
  inc/notificationeventmailing.class.php:359         Document::getImage()
  inc/notificationeventmailing.class.php:268         NotificationEventMailing::attachDocuments()
  inc/queuednotification.class.php:564               NotificationEventMailing::send()
  inc/crontask.class.php:943                         QueuedNotification::cronQueuedNotification()
  front/cron.php:83                                  CronTask::launch()
  
[2021-08-23 17:12:02] glpiphplog.CRITICAL:   *** Uncaught Exception ValueError: imagecreatetruecolor(): Argument #2 ($height) must be greater than 0 in /var/www/html/glpi/inc/toolbox.class.php at line 1367
  Backtrace :
  inc/toolbox.class.php:1367                         imagecreatetruecolor()
  inc/document.class.php:1571                        Toolbox::resizePicture()
  inc/notificationeventmailing.class.php:359         Document::getImage()
  inc/notificationeventmailing.class.php:268         NotificationEventMailing::attachDocuments()
  inc/queuednotification.class.php:564               NotificationEventMailing::send()
  inc/crontask.class.php:943                         QueuedNotification::cronQueuedNotification()
  front/cron.php:83                                  CronTask::launch()

image

The email is text with a signature, I think it's some elements of the image signature that are problematic.
Either the logo or the transition bar.

image

Problem is not solved.

@Riesuu Riesuu mentioned this issue Dec 20, 2021
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Fix notification when image has a missing width/height; fixes #8795 cedric-anne/glpi
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@Riesuu @cedric-anne