-
Notifications
You must be signed in to change notification settings - Fork 2
Why is my iris scan not accepted
Piotr Wargulak edited this page Sep 10, 2024
·
1 revision
If the iris scan is not accepted, check for below scenarios:
- When some parts of the irises are hidden by narrowed or puffy eyes.
- When the device is shaken or tilted too much.
- When the device is lower than your face.
- When you scan the irises in places with strong sunlight, or in places with no light or low-light conditions.
- When the area around the iris recognition camera and LED is exposed to humid conditions or water.
If the issue still persists, contact your administrator.