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Why is my participant not found during matching

Piotr Wargulak edited this page Sep 10, 2024 · 1 revision

Why is my participant not found during matching?

If the participant is not found during matching, try the below fixes:

  • Cross check if the right details are entered
  • Try searching with minimum details
  • The participant data might not be synced, try resyncing the data again
  • Check for any trail spaces or special characters entered in the details and remove them

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